Bakery & Deli Customer Experience Pro

Mariano's; Shorewood (IL); On-site; USD 17,000 - 22,000; Full time

Job summary

Mariano's in Shorewood, IL seeks a Grocery Clerk (Bakery/Deli) to prepare customer-requested items, offer samples, and promote bakery and deli specials. You will ensure fresh products, proper portioning, and courteous service while using bakery equipment and maintaining safety standards.

This role emphasizes customer care, product knowledge, and inventory accuracy in a fast-paced store environment. Previous retail or bakery/deli exposure is helpful, with a strong emphasis on teamwork and safety.

Qualifications

• Customer service skills required.
• Strong communication abilities.
• Basic math proficiency for transactions.
• Ability to obtain a current food handler's permit after hire.

Responsibilities

• Prepare items per customer requests using bakery equipment.
• Offer product samples to help customers discover new items.
• Inform customers of bakery and deli specials.
• Provide fresh products in correct portion sizes to prevent shrink.
• Recommend deli or bakery items to meet customer need.
• Use bakery equipment (refrigerators, freezers, slicers, ovens) per guidelines.
• Prepare foods following temperature logs and cooking instructions.
• Measure, mix ingredients using kitchen utensils and equipment.
• Label, stock and inventory department merchandise.
• Check product quality and review sell-by dates for action.
• Maintain proper temperatures in cases and coolers with logs.
• Promote trust and respect among associates.
• Create welcoming environment and answer questions about products.

Skills

Customer service

Effective communication

Basic math

Food handler permit

Job description

Mariano's in Shorewood, IL seeks a Grocery Clerk (Bakery/Deli) to prepare customer-requested items, offer samples, and promote bakery and deli specials. You will ensure fresh products, proper portioning, and courteous service while using bakery equipment and maintaining safety standards.

This role emphasizes customer care, product knowledge, and inventory accuracy in a fast-paced store environment. Previous retail or bakery/deli exposure is helpful, with a strong emphasis on teamwork and safety.