Bakery & Deli Customer Experience Specialist

Mariano's; Aurora (IL); On-site; USD 17,000 - 21,000; Full time

Job summary

Mariano's is seeking a friendly Grocery Clerk for our Bakery/Deli department in Aurora, IL. You will prepare items per customer requests, offer samples, and inform customers of bakery or deli specials while ensuring freshness and correct portions.

You will operate bakery equipment, follow temperature logs, label and stock merchandise, and provide outstanding service to help customers feel welcome and valued.

Qualifications

• Minimum Position Qualifications: Customer Service skills
• Minimum Position Qualifications: Effective communication skills
• Minimum Position Qualifications: Knowledge of basic math
• Minimum Position Qualifications: Ability to obtain current food handlers permit once employed

Responsibilities

• Grocery Clerk (Bakery/Deli) will prepare items per customer requests using proper bakery equipment.
• Bakery/Deli Clerk should offer product samples to help customers discover new items or products they inquire about.
• Grocery Clerk (Bakery/Deli) will be able to inform customers of bakery and/or deli specials.
• Provide customers with fresh products that they have ordered and the correct portion size to prevent shrink.
• Recommend deli or bakery items to customers to ensure they get the products they want and need.
• Use all equipment in bakery such as refrigerators, freezers, slicers, and ovens according to company guidelines.
• Prepare foods according to the food temperature logs and follow cooking instructions.
• Measure, prepare and mix ingredients according to recipe, using variety of kitchen utensils and equipment.
• Adequately prepare, package, label and inventory ingredients in merchandise.
• Check product quality to ensure freshness and review 'sell by' dates.
• Properly use kitchen equipment and thermometer to ensure safety.
• Label, stock and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Understand the store layout and locate products on request.
• Stay current with present, future, seasonal and special ads.
• Gain knowledge of products sold and respond to questions and suggestions.
• Maintain awareness of inventory/stocking conditions and note discrepancies.
• Ensure proper temperatures in cases and coolers are maintained and logs are kept.
• Promote trust and respect among associates.
• Create an environment where customers feel welcome and appreciated by responding to questions.

Skills

Customer service

Effective communication

Basic math

Food handler permit eligibility

Job description

Mariano's is seeking a friendly Grocery Clerk for our Bakery/Deli department in Aurora, IL. You will prepare items per customer requests, offer samples, and inform customers of bakery or deli specials while ensuring freshness and correct portions.

You will operate bakery equipment, follow temperature logs, label and stock merchandise, and provide outstanding service to help customers feel welcome and valued.