Bakery Guest Experience Lead | Free Coffee & Perks

Uncle Mike's Bake Shoppe; De Pere (WI); On-site; USD 19,000 - 23,000; Full time

Benefits offered by this job

Free coffee and bakery items while you

Holiday pay

Flexible PTO

25% discount at all locations

Job summary

Uncle Mike's Bake Shoppe is seeking a friendly Customer Experience Specialist to greet guests, answer questions, suggest bakery items, and assist with checkout. You will help create a warm, memorable visit and ensure guests leave with their favorites.

Opener/closer duties, espresso drinks, teamwork, and keeping displays inviting. Perks include free coffee and 25% location discounts, flexible PTO, and holiday pay for full-time staff. If you love hospitality and tasty treats, join our team.

Qualifications

• Friendly, positive, and customer-focused attitude.
• Strong communication and interpersonal skills.
• Ability to work efficiently in a fast-paced environment.
• Comfortable handling transactions and operating a register (training provided).
• Reliable, punctual, and team-oriented.
• Willingness to learn about bakery products, coffee drinks and share knowledge with guests.
• Ability to stand for extended periods and lift up to 25 lbs.

Responsibilities

• Warmly greet customers and create a welcoming atmosphere.
• Assist guests with product questions, recommendations, and special requests.
• Share knowledge of bakery items, seasonal offerings, and specials.
• Prepare and serve espresso drinks, coffee, and other beverages to order.
• Accurately ring up purchases, handle cash and credit payments.
• Guide customers through our bakery experience with professionalism and enthusiasm.
• Maintain cleanliness and organization in customer areas (displays, counters, etc.).
• Collaborate with team members to ensure smooth daily operations.
• Address customer concerns with empathy and provide quick resolutions.
• Opener shift includes filling bakery cases, making coffee, cutting samples, filling orders.
• Closing shift includes cleaning cases and the coffee area.

Skills

Friendly attitude

Customer service

Strong communication

Fast-paced work

Cash handling/POS

Team player

Willingness to learn

Job description

Uncle Mike's Bake Shoppe is seeking a friendly Customer Experience Specialist to greet guests, answer questions, suggest bakery items, and assist with checkout. You will help create a warm, memorable visit and ensure guests leave with their favorites.

Opener/closer duties, espresso drinks, teamwork, and keeping displays inviting. Perks include free coffee and 25% location discounts, flexible PTO, and holiday pay for full-time staff. If you love hospitality and tasty treats, join our team.