Bakery Experience Concierge

Uncle Mike's Bake Shoppe; Suamico (WI); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Free coffee and bakery items while you

Holiday pay (Full time)

Flexible PTO that never expires — use?

25% discount at all locations

Job summary

Uncle Mike's Bake Shoppe in Suamico, WI, is seeking a Customer Experience Specialist to greet guests, answer questions, and guide them through our bakery offerings with warmth and enthusiasm.

You will assist with checkout, share knowledge of seasonal items, and help create a welcoming bakery experience. Flexible schedules include part-time or full-time roles with benefits like PTO, holiday pay, and employee discounts.

Qualifications

• Friendly, positive, and customer-focused attitude.
• Strong communication and interpersonal skills.
• Ability to stand for extended periods and lift up to 25 lbs.
• Reliable, punctual, and team-oriented.
• Willingness to learn about bakery products and drinks.
• Previous customer service or retail experience is a plus but not required.

Responsibilities

• Warmly greet customers and create a welcoming atmosphere.
• Assist guests with product questions, recommendations, and special requests.
• Share knowledge of bakery items, seasonal offerings, and specials.
• Prepare and serve espresso drinks, coffee, and other beverages to order.
• Accurately ring up purchases, handle cash and credit payments.
• Guide customers through our bakery experience with professionalism and enthusiasm.
• Maintain cleanliness and organization in customer areas (displays, counters, etc.).
• Collaborate with team members to ensure smooth daily operations.
• Address customer concerns with empathy and provide quick resolutions.
• Opener shift includes filling bakery cases, making coffee, cutting samples, filling orders.
• Closing shift includes cleaning cases and the coffee area.

Skills

Customer service

Communication

Teamwork

Cash handling

Tools

POS system

Job description

Uncle Mike's Bake Shoppe in Suamico, WI, is seeking a Customer Experience Specialist to greet guests, answer questions, and guide them through our bakery offerings with warmth and enthusiasm.

You will assist with checkout, share knowledge of seasonal items, and help create a welcoming bakery experience. Flexible schedules include part-time or full-time roles with benefits like PTO, holiday pay, and employee discounts.