Customer Experience Specialist De Pere, WI · Part Time or Full Time →

Uncle Mike's Bake Shoppe; De Pere (WI); On-site; USD 19,000 - 23,000; Full time

Benefits offered by this job

Free coffee and bakery items while you

Holiday pay

Flexible PTO

25% discount at all locations

Job summary

Uncle Mike's Bake Shoppe is seeking a friendly Customer Experience Specialist to greet guests, answer questions, suggest bakery items, and assist with checkout. You will help create a warm, memorable visit and ensure guests leave with their favorites.

Opener/closer duties, espresso drinks, teamwork, and keeping displays inviting. Perks include free coffee and 25% location discounts, flexible PTO, and holiday pay for full-time staff. If you love hospitality and tasty treats, join our team.

Qualifications

• Friendly, positive, and customer-focused attitude.
• Strong communication and interpersonal skills.
• Ability to work efficiently in a fast-paced environment.
• Comfortable handling transactions and operating a register (training provided).
• Reliable, punctual, and team-oriented.
• Willingness to learn about bakery products, coffee drinks and share knowledge with guests.
• Ability to stand for extended periods and lift up to 25 lbs.

Responsibilities

• Warmly greet customers and create a welcoming atmosphere.
• Assist guests with product questions, recommendations, and special requests.
• Share knowledge of bakery items, seasonal offerings, and specials.
• Prepare and serve espresso drinks, coffee, and other beverages to order.
• Accurately ring up purchases, handle cash and credit payments.
• Guide customers through our bakery experience with professionalism and enthusiasm.
• Maintain cleanliness and organization in customer areas (displays, counters, etc.).
• Collaborate with team members to ensure smooth daily operations.
• Address customer concerns with empathy and provide quick resolutions.
• Opener shift includes filling bakery cases, making coffee, cutting samples, filling orders.
• Closing shift includes cleaning cases and the coffee area.

Skills

Friendly attitude

Customer service

Strong communication

Fast-paced work

Cash handling/POS

Team player

Willingness to learn

Job description

At Uncle Mike's, we believe every visit should feel warm, welcoming, and memorable. Our Customer Experience Specialists are the friendly faces of our bakery, focused on creating outstanding customer experiences from the moment guests walk in until they leave with their favorite treats!

As a Customer Experience Specialist, you'll greet customers, answer questions, guide them through our bakery offerings, and assist with checkout. You'll play an important role in ensuring every guest feels cared for, valued, and excited to return.

• Free coffee and bakery items while you work
• Holiday pay (Full time)
• Flexible PTO that never expires - use it when you need it, no pressure (Full time)
• 25% discount at all locations

Responsibilities

• Warmly greet customers and create a welcoming atmosphere
• Assist guests with product questions, recommendations, and special requests
• Share knowledge of bakery items, seasonal offerings, and specials
• Prepare and serve espresso drinks, coffee, and other beverages to order
• Accurately ring up purchases, handle cash and credit payments
• Guide customers through our bakery experience with professionalism and enthusiasm.
• Maintain cleanliness and organization in customer areas (displays, counters, etc.)
• Collaborate with team members to ensure smooth daily operations.
• Address customer concerns with empathy and provide quick resolutions
• Opener shift includes filling bakery cases, making coffee, cutting samples, filling orders
• Closing shift includes cleaning cases and the coffee area

Job Requirements

• Friendly, positive, and customer-focused attitude.
• Strong communication and interpersonal skills.
• Ability to work efficiently in a fast-paced environment.
• Comfortable handling transactions and operating a register (training provided).
• Reliable, punctual, and team-oriented.
• Willingness to learn about bakery products, coffee drinks and share knowledge with guests.
• Ability to stand for extended periods and lift up to 25 lbs (or an amount suited to your bakery's needs).
• Previous customer service or retail experience is a plus but not required.