Bakery General Manager — Lead Team & Store Ops

Crumbl Cookies Franchises; Methuen (MA); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

80 hours paid time off

Sundays off

Job summary

Crumbl Cookies Methuen is seeking a General Manager to lead our Methuen store and drive daily bakery operations. You will hire and develop the team, oversee product quality, customer service, and overall store performance from open to close.

Responsibilities include recruiting, training, building schedules, managing labor costs, ensuring food safety, supervising inventory, forecasting needs, and coaching the team to meet performance targets while maintaining a positive guest experience.

Qualifications

• Management or leadership experience in food service, restaurants, retail, or quick-service restaurant operations.
• Experience managing employees, labor costs, and daily operations.
• Clear communication, good organization, and the ability to coach employees and solve problems.
• Availability to work 40-45 hours per week, including Saturdays.

Responsibilities

• Recruit, hire, train, and coach team members. Develop shift leaders within the team.
• Build schedules and manage staffing and labor costs.
• Oversee production quality, cleanliness, and food safety during each shift.
• Manage inventory, forecast product needs, and control expenses.
• Set clear expectations, track store performance, and coach the team to meet goals.
• Resolve customer concerns and hold the team accountable for service standards.

Job description

Crumbl Cookies Methuen is seeking a General Manager to lead our Methuen store and drive daily bakery operations. You will hire and develop the team, oversee product quality, customer service, and overall store performance from open to close.

Responsibilities include recruiting, training, building schedules, managing labor costs, ensuring food safety, supervising inventory, forecasting needs, and coaching the team to meet performance targets while maintaining a positive guest experience.