Bakery General Manager — Lead Team & Quality (Sundays Off)

Crumbl Cookies; Methuen (MA); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Job summary

Crumbl Cookies in Methuen, Massachusetts is seeking a General Manager to lead the store team and oversee bakery operations. You will hire and develop staff, ensure product quality, and drive store performance with a focus on customer service.

We require leadership experience in food service or retail and the ability to manage schedules, labor costs, and daily operations. The position is full-time, with 40–45 hours per week and weekends involved.

Qualifications

• Management or leadership experience in food service, restaurants, retail, or quick-service restaurant operations.
• Experience managing employees, labor costs, and daily operations.
• Clear communication, good organization, and the ability to coach employees and solve problems.
• Availability to work 40-45 hours per week, including Saturdays.

Responsibilities

• Recruit, hire, train, and coach team members. Develop shift leaders within the team.
• Build schedules and manage staffing and labor costs.
• Oversee production quality, cleanliness, and food safety during each shift.
• Manage inventory, forecast product needs, and control expenses.
• Set clear expectations, track store performance, and coach the team to meet goals.
• Resolve customer concerns and hold the team accountable for service standards.

Skills

Leadership experience

Communication skills

Team development

Job description

Crumbl Cookies in Methuen, Massachusetts is seeking a General Manager to lead the store team and oversee bakery operations. You will hire and develop staff, ensure product quality, and drive store performance with a focus on customer service.

We require leadership experience in food service or retail and the ability to manage schedules, labor costs, and daily operations. The position is full-time, with 40–45 hours per week and weekends involved.