Bakery General Manager — Guest Experience & Growth

Gjelina Group; Los Angeles (CA); On-site; USD 75,000 - 85,000; Full time

Job summary

Gjusta Bakery in Los Angeles is seeking a Restaurant General Manager to lead day-to-day operations, elevate guest experience, and drive financial performance. You will supervise front-of-house teams, manage staffing, and ensure service standards while collaborating with the Director of Operations and Culinary leadership for ongoing growth.

The role requires hands-on leadership, strong people skills, and the ability to connect daily execution with long-term profitability in a fast-paced bakery

Responsibilities

• Serve as the primary day-to-day leader of the Gjusta Bakery operation.
• Maintain a strong floor presence and lead service in real time.
• Ensure consistent hospitality, cleanliness, organization, appearance, and standards.
• Build relationships with regular guests and develop new ones.
• Respond to guest concerns promptly and professionally with follow-through.
• Oversee guest-facing environment including music, temperature, menus, displays, and service flow.
• Identify opportunities to strengthen guest experience, service consistency, and business performance.
• Recruit, onboard, train, coach, and develop FOH staff and managers.
• Build a positive, accountable, collaborative, and respectful team culture.
• Set clear performance expectations and conduct coaching conversations.
• Develop Floor Managers and emerging leaders for succession.
• Partner with Ops and HR on performance management and relations.
• Maintain strong cross-department communication to avoid silos.
• Plan front-of-house schedules based on business needs and volume.
• Monitor attendance, overtime, timekeeping, and meal/rest periods.
• Address staffing gaps and recruitment.
• Review labor performance with Ops to improve productivity.
• Support payroll and records administration.
• Maintain manager logs and incident reports.
• Understand and improve Bakery financial performance with the Director of Operations.
• Review P&L, sales, labor, costs, and profitability.
• Develop familiarity with PMix, guest trends, and average check.
• Link operational decisions to labor, revenue, and cost impact.
• Assist forecasting, budgeting, and labor planning.
• Identify opportunities to increase revenue and reduce costs.
• Use data and trends to drive decisions.
• Support catering, online ordering, and large orders execution.
• Ensure accurate catering and orders and timely delivery.
• Coordinate with Culinary, Production, and Operations for events and activations.
• Keep menus, platforms, availability, and information accurate.
• Maintain service standards and training programs.

Job description

Gjusta Bakery in Los Angeles is seeking a Restaurant General Manager to lead day-to-day operations, elevate guest experience, and drive financial performance. You will supervise front-of-house teams, manage staffing, and ensure service standards while collaborating with the Director of Operations and Culinary leadership for ongoing growth.

The role requires hands-on leadership, strong people skills, and the ability to connect daily execution with long-term profitability in a fast-paced bakery