Bakery & Deli Customer Experience Specialist

Kroger Family of Companies; Frederick (MD); On-site; USD 27,000 - 36,000; Full time

Job summary

The Kroger Family of Companies is seeking a Grocery Clerk (Bakery/Deli) in Frederick, MD to deliver outstanding customer service, maintain a safe, clean environment, and support sales goals. The role emphasizes food safety, quality control, and teamwork with department managers.

Typical duties include preparing bakery/deli items to order, offering samples, communicating specials to customers, and ensuring accurate portioning and inventory management.

Qualifications

• Customer service skills required.
• Effective communication skills essential.
• Knowledge of basic math needed.
• Ability to obtain current food handler permit after employment.

Responsibilities

• Prepare bakery/deli items per customer requests using proper equipment.
• Offer product samples to help customers discover items.
• Inform customers of bakery/deli specials and promotions.
• Provide fresh, correctly portioned products to customers to minimize shrink.
• Recommend bakery/deli items to meet customer needs.
• Operate bakery equipment (refrigerators, slicers, ovens) per guidelines.
• Follow food safety regulations and temperature logs.
• Maintain inventory and labeling of department merchandise.
• Monitor inventory levels and note discrepancies.

Skills

Customer service

Effective communication

Basic math

Food handler permit

Job description

The Kroger Family of Companies is seeking a Grocery Clerk (Bakery/Deli) in Frederick, MD to deliver outstanding customer service, maintain a safe, clean environment, and support sales goals. The role emphasizes food safety, quality control, and teamwork with department managers.

Typical duties include preparing bakery/deli items to order, offering samples, communicating specials to customers, and ensuring accurate portioning and inventory management.