Bakery & Deli Customer Experience Specialist

Kroger Family of Companies; Fort Wayne (IN); On-site; USD 28,000 - 34,000; Full time

Job summary

Kroger Family of Companies in Fort Wayne, IN is seeking a Grocery Clerk (Bakery/Deli) to deliver outstanding service and prepare items per customer requests. This role emphasizes accuracy, friendly assistance, and adherence to safety standards in a busy bakery/deli setting.

You will assist the department manager in meeting sales goals, maintain product quality, and inform customers about bakery/deli specials while ensuring proper portioning, labeling, and inventory control.

Qualifications

• Customer service skills are required.
• Effective communication with customers and team members.
• Basic math skills for transactions and measurements.
• Ability to obtain a current food handler's permit after employment.

Responsibilities

• Grocery Clerk (Bakery/Deli) will prepare items per customer requests using proper bakery equipment.
• Bakery/Deli Clerk should offer product samples to help customers discover new items or products they inquire about.
• Grocery Clerk (Bakery/Deli) will be able to inform customers of bakery and/or deli specials.
• Provide customers with fresh products that they have ordered and the correct portion size to prevent shrink.
• Recommend deli or bakery items to customers to ensure they get the products they want and need.
• Use all equipment in bakery such as the refrigerators, freezers, slicers, and ovens according to company guidelines.
• Prepare foods according to the food temperature logs and follow cooking instructions.
• Measure, prepare and mix ingredients according to recipe, using variety of kitchen utensils and equipment.
• Adequately prepare, package, label and inventory ingredients in merchandise.
• Check product quality to ensure freshness. Review sell by dates and take appropriate action.
• Label, stock and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Understand the store's layout and be able to locate products when requested by customer.
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Maintain an awareness of inventory/stocking conditions note any discrepancies in inventory.
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Adhere to all food safety regulations and guidelines.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Notify management of customer or employee accidents.
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage confl

Skills

Customer Service skills

Effective communication skills

Knowledge of basic math

Food handlers permit

Job description

Kroger Family of Companies in Fort Wayne, IN is seeking a Grocery Clerk (Bakery/Deli) to deliver outstanding service and prepare items per customer requests. This role emphasizes accuracy, friendly assistance, and adherence to safety standards in a busy bakery/deli setting.

You will assist the department manager in meeting sales goals, maintain product quality, and inform customers about bakery/deli specials while ensuring proper portioning, labeling, and inventory control.