Bakery & Deli Customer Experience Specialist

Kroger; Alpharetta (GA); On-site; USD 17,000 - 21,000; Full time

Job summary

Kroger in Alpharetta, GA is seeking a Grocery Clerk (Bakery/Deli) to deliver exceptional customer service and maintain a clean, safe department. You will support the department manager in reaching sales goals and uphold quality and safety standards.

Responsibilities include preparing items to order, offering samples, informing customers about specials, and ensuring freshness and accurate stocking. Strong communication, math skills, and adherence to food-safety rules are essential.

Qualifications

• Customer Service skills
• Effective communication skills
• Knowledge of basic math
• Ability to obtain current food handlers permit once employed

Responsibilities

• Grocery Clerk (Bakery/Deli) prepares items per customer requests using proper bakery equipment.
• Offer product samples to help customers discover new items.
• Inform customers of bakery/deli specials.
• Provide customers with fresh products ordered and correct portion sizes.
• Recommend deli or bakery items to meet customer needs.
• Use bakery equipment (refrigerators, freezers, slicers, ovens) per guidelines.
• Prepare foods according to temperature logs and cooking instructions.
• Measure, mix ingredients with kitchen utensils and equipment.
• Adequately prepare, package, label and inventory ingredients.
• Check product quality and review sell-by dates.
• Use kitchen equipment (stove, scale, fryer, steamer, etc.).
• Label, stock and inventory department merchandise.
• Report discrepancies to department manager.
• Know store layout to locate products on request.
• Stay current with ads and promotions.
• Know products to answer questions and make suggestions.
• Monitor inventory levels and note discrepancies.
• Maintain proper temperatures and logs in cases and coolers.
• Promote trust and respect among associates.
• Create welcoming environment for customers and address questions.
• Adhere to food safety regulations and safety procedures.
• Identify unsafe conditions and notify management.
• Inspect equipment and arrange repairs as needed.
• Notify management of accidents.
• Work cooperatively in high-paced or stressful environments.
• Manage conflicts calmly and professionally.
• Act with honesty and integrity regarding information.
• Follow directions and seek help when resolving issues.
• Provide support for minors, individuals with special needs, and older adults.

Skills

Customer Service skills

Effective communication skills

Knowledge of basic math

Food handlers permit

Job description

Kroger in Alpharetta, GA is seeking a Grocery Clerk (Bakery/Deli) to deliver exceptional customer service and maintain a clean, safe department. You will support the department manager in reaching sales goals and uphold quality and safety standards.

Responsibilities include preparing items to order, offering samples, informing customers about specials, and ensuring freshness and accurate stocking. Strong communication, math skills, and adherence to food-safety rules are essential.