Bakery & Deli Customer Experience Lead

Kroger-54356a7; West Bloomfield Charter Township (MI); On-site; USD 17,000 - 22,000; Full time

Job summary

Kroger is hiring for a Deli/Bakery Associate role in-store. You will help create an outstanding customer experience, answer questions about products, prepare deli and bakery items, and ensure the area meets quality and safety standards. You will also promote ads, sample products, and maintain proper temperatures and packaging.

The position emphasizes teamwork, adherence to safety guidelines, and responsive service to customers, supporting department goals and inventory accuracy.

Responsibilities

• Promote trust and respect among associates.
• Create an environment where customers feel welcome and appreciated by answering questions about products in the department and store.
• Gain and maintain knowledge of department products and respond to questions with suggestions.
• Slice deli meats and cheeses to customers' requests using proper deli equipment.
• Prepare bakery items per customer requests using proper bakery equipment.
• Offer product samples to help customers discover new items.
• Inform customers of deli/bakery/bistro specials.
• Provide fresh products in the correct portion size to prevent shrink.
• Recommend deli/bakery/bistro items to meet customers' needs.
• Use equipment in deli/bakery/bistro according to guidelines.
• Prepare food to company standards.
• Prepare, package, label and inventory ingredients.
• Check product quality and review sell-by dates.
• Use kitchen equipment, stove, scale, fryer, steamer, robot coupe, etc.
• Label, stock and inventory department merchandise.
• Report discrepancies to the department manager.
• Display a positive attitude.
• Stay current with ads and promotions.
• Adhere to all food safety regulations and guidelines.
• Maintain proper temperatures and temperature logs.
• Reinforce safety programs and notify management of unsafe conditions.
• Inspect equipment and notify management of repairs.
• Notify management of accidents.
• Report safety risks or illegal activity.
• Must be able to perform essential functions with or without accommodation.

Job description

Kroger is hiring for a Deli/Bakery Associate role in-store. You will help create an outstanding customer experience, answer questions about products, prepare deli and bakery items, and ensure the area meets quality and safety standards. You will also promote ads, sample products, and maintain proper temperatures and packaging.

The position emphasizes teamwork, adherence to safety guidelines, and responsive service to customers, supporting department goals and inventory accuracy.