Bakery & Deli Customer Experience Champion

Kroger Co.; Pekin (IL); On-site; USD 19,000 - 27,000; Full time

Job summary

Kroger Co. in Pekin, IL is seeking a Grocery Clerk (Bakery/Deli) to deliver outstanding customer service and maintain a clean, safe store environment. You will assist the department manager in achieving sales goals and promote the Customer 1st strategy.

Knowledge of bakery/deli products and strong teamwork are essential for success. The role emphasizes accuracy, food safety, inventory control, and excellent customer engagement.

Qualifications

• Customer Service skills
• Effective communication skills
• Knowledge of basic math
• Ability to obtain current food handlers permit once employed

Responsibilities

• Grocery Clerk (Bakery/Deli) will prepare items per customer requests using proper bakery equipment
• Bakery/Deli Clerk should offer product samples to help customers discover new items or products they inquire about
• Grocery Clerk (Bakery/Deli) will be able to inform customers of bakery and/or deli specials
• Provide customers with fresh products that they have ordered and the correct portion size to prevent shrink
• Recommend deli or bakery items to customers to ensure they get the products they want and need
• Use all equipment in bakery such as refrigerators, freezers, slicers, and ovens according to company guidelines
• Prepare foods according to the food temperature logs and follow cooking instructions
• Measure, prepare and mix ingredients according to recipe, using variety of kitchen utensils and equipment
• Adequately prepare, package, label and inventory ingredients in merchandise
• Check product quality to ensure freshness; review sell-by dates and take appropriate action
• Properly use kitchen equipment, stove, computerized scale, fryer, steamer, etc.
• Label, stock and inventory department merchandise
• Report product ordering/shipping discrepancies to the department manager
• Understand the store's layout and locate products on request
• Stay current with ads and promotions
• Gain knowledge of products sold and respond to questions
• Maintain awareness of inventory/stocking conditions; note discrepancies
• Ensure proper temperatures in cases and coolers and log temperatures
• Promote trust and respect among associates
• Create an environment that makes customers feel welcome and valued
• Adhere to food safety regulations and safety guidelines
• Reinforce safety programs and report unsafe conditions
• Practice preventive maintenance and report repairs
• Notify management of accidents
• Ability to work cooperatively in a fast-paced and sometimes stressful environment
• Ability to manage conflicts

Skills

Customer Service

Effective communication

Basic math

Food handlers permit

Job description

Kroger Co. in Pekin, IL is seeking a Grocery Clerk (Bakery/Deli) to deliver outstanding customer service and maintain a clean, safe store environment. You will assist the department manager in achieving sales goals and promote the Customer 1st strategy.

Knowledge of bakery/deli products and strong teamwork are essential for success. The role emphasizes accuracy, food safety, inventory control, and excellent customer engagement.