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Job Description
Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department and monitor all established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others.
Responsibilities
Essential Job Functions:
- Prepare bakery/deli items per customer requests using proper equipment.
- Offer product samples to help customers discover new items or inquire about products.
- Inform customers of bakery and/or deli specials.
- Provide customers with fresh products in correct portion sizes to prevent shrink.
- Recommend bakery or deli items to customers to meet their needs.
- Use bakery equipment such as refrigerators, freezers, slicers, and ovens according to company guidelines.
- Prepare foods following temperature logs and cooking instructions.
- Measure, prepare, and mix ingredients according to recipes using appropriate utensils and equipment.
- Package, label, and inventory ingredients and merchandise properly.
- Check product quality for freshness, review 'sell by' dates, and take appropriate actions.
- Properly use kitchen equipment like stoves, scales, fryers, steamers, etc.
- Label, stock, and inventory department merchandise.
- Report discrepancies in product ordering/shipping to the manager.
- Understand store layout and locate products for customers.
- Stay current with ads and product knowledge to respond to customer questions and suggestions.
- Maintain inventory and stocking conditions, noting discrepancies.
- Ensure proper temperature maintenance in cases and coolers, keeping logs.
- Create a welcoming environment for customers and promote trust among associates.
- Adhere to food safety regulations and guidelines.
- Follow safety procedures, identify unsafe conditions, and notify management.
- Inspect equipment for preventive maintenance and report repairs needed.
- Notify management of accidents involving customers or employees.
- Work cooperatively in a high-paced, sometimes stressful environment.
- Manage conflicts reasonably and cooperatively.
- Act with honesty and integrity regarding customer and business information.
- Follow directions and seek assistance to resolve issues.
- Support interactions with minors, individuals with special needs, and older adults.
- Perform essential functions with or without reasonable accommodation.
Qualifications
Minimum Position Qualifications:
- Customer service skills
- Effective communication skills
- Basic math knowledge
- Ability to obtain a food handlers permit upon employment
Desired Previous Job Experience:
- Customer service skills
- Experience in bakery or deli is helpful
- Retail experience
About Us
From a small Cincinnati grocery store over a century ago, we’ve grown into the nation’s largest grocer with nearly 2,800 stores across 35 states. We pride ourselves on bringing diverse teams together with a passion for food and people to feed the human spirit. We innovate continuously to create amazing experiences for customers, communities, and employees, with food at the center.
People matter here. We support your success at work and in life, offering growth opportunities, training, and benefits. Whether part-time or full-time, join our Kroger family today!
What You’ll Receive From Us
Our benefits include healthcare, flexible scheduling, counseling, discounts, tuition reimbursement, and career growth opportunities. For details, visit our Benefits Page.
Additional Details
- Seniority level: Entry level
- Employment type: Part-time
- Job function: Management and Manufacturing
- Industries: Retail