Bakery Customer Experience Specialist

Kroger Family of Companies; Menomonee Falls (WI); On-site; USD 26,000 - 34,000; Full time

Job summary

Kroger Family of Companies is hiring for a bakery associate to create an outstanding customer experience in-store. You will assist the department manager in achieving sales and profit goals while maintaining safe, clean conditions that encourage repeat visits.

Responsibilities include welcoming customers, answering product questions, preparing bakery items to orders, offering samples, and adhering to food safety regulations with accurate temperature logs and inventory practices.

Qualifications

• Ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math.
• Current food handlers permit once employed.

Responsibilities

• Promote trust and respect among associates.
• Create an environment that makes customers feel welcome and appreciated.
• Know products in the department and respond to questions.
• Prepare bakery items per customer requests using proper bakery equipment.
• Offer product samples to help customers discover new items.
• Inform customers of bakery specials.
• Provide customers with fresh products and correct portion sizes.
• Recommend bakery items so customers get what they want.
• Use bakery equipment according to company guidelines.
• Prepare foods according to food temperature logs and instructions.
• Measure, prepare and mix ingredients per recipe with kitchen utensils.
• Label, stock and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Ensure proper temperatures and maintain temperature logs.
• Reinforce safety programs and report unsafe conditions.
• Notify management of accidents and safety risks.

Skills

Effective communication

Stress management

Basic math

Job description

Kroger Family of Companies is hiring for a bakery associate to create an outstanding customer experience in-store. You will assist the department manager in achieving sales and profit goals while maintaining safe, clean conditions that encourage repeat visits.

Responsibilities include welcoming customers, answering product questions, preparing bakery items to orders, offering samples, and adhering to food safety regulations with accurate temperature logs and inventory practices.