Bakery Customer Experience Expert

Kroger; Chandler (AZ); On-site; USD 28,000 - 36,000; Full time

Job summary

Kroger is hiring for a bakery department role focused on delivering outstanding customer service, maintaining a clean and safe bake shop, and assisting the department manager in achieving sales goals. You will handle questions, prepare bakery items, offer samples, and ensure product quality and proper labeling, working to delight customers with a welcoming in-store experience.

Ideal candidates bring strong communication skills, the ability to handle stressful situations, basic math proficiency,

Qualifications

• Ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math.
• Current food handlers permit once employed.

Responsibilities

• Promote trust and respect among associates.
• Create an environment that makes customers feel welcome and appreciated by answering questions about bakery products.
• Gain knowledge of products and respond to questions with recommendations.
• Prepare bakery items per customer requests using proper equipment.
• Offer product samples to help customers discover items.
• Inform customers of bakery specials.
• Provide fresh products ordered and ensure correct portion size.
• Recommend bakery items to meet customer needs.
• Use bakery equipment per company guidelines.
• Prepare, package, label, and inventory ingredients.
• Check product quality and review sell-by dates.
• Keep temperatures in cases and coolers within logs.
• Support safety programs and report unsafe conditions.
• Inspect equipment and report repairs needed.
• Notify management of accidents, safety risks, or illegal activity.

Skills

Ability to handle stressful situations

Effective communication skills

Knowledge of basic math

Food handler permit

Job description

Kroger is hiring for a bakery department role focused on delivering outstanding customer service, maintaining a clean and safe bake shop, and assisting the department manager in achieving sales goals. You will handle questions, prepare bakery items, offer samples, and ensure product quality and proper labeling, working to delight customers with a welcoming in-store experience.

Ideal candidates bring strong communication skills, the ability to handle stressful situations, basic math proficiency,