Bakery Customer Experience Specialist

Smith's Food and Drug; Albuquerque (NM); On-site; USD 17,000 - 25,000; Full time

Job summary

Smith's Food and Drug is seeking a Bakery Department Associate to create an outstanding customer experience through service and maintain a safe, clean environment. You will assist the department manager in achieving sales and quality standards while upholding our Customer 1st strategy and company values.

Responsibilities include helping customers, adhering to health regulations, keeping counters and cases clean, meeting daily production goals, stocking, responding to product questions, and

Qualifications

• High school diploma or equivalent.
• Bakery experience.
• Retail experience.
• Second language: speaking, reading and/or writing.
• Ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math.
• Current food handlers permit once employed.
• Must be able to meet the minimum physical demands of the position.
• Must be 18 or older.

Responsibilities

• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Adhere to all local, state, and federal health and civil code regulations.
• Maintain cleanliness of counter, cases and coolers on a continuous basis.
• Observe scheduled shift operating hours.
• Meet the day's production goals for baked goods.
• Maintain a clean and sanitized work area.
• Plan and organize a development plan, including setting goals, prioritizing tasks, and developing appropriate time lines.
• Assist with receiving and unloading of merchandise and supplies.
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Prepare special orders per customer requests.
• Use all equipment in bakery such as the refrigerators, freezers, slicers, and ovens according to company guidelines.
• Measure, prepare and mix ingredients according to recipe, using variety of kitchen utensils and equipment.
• Adequately prepare, package, label and inventory ingredients in merchandise.
• Check product quality to ensure freshness; review "sell by" dates and take appropriate action.
• Properly use kitchen equipment, proof-box, stove, computerized scale.
• Label, stock and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Understand the store's layout and be able to locate products when requested by customer.
• Stay current with present, future, seasonal and special ads.
• Maintain an awareness of inventory/stocking conditions note any discrepancies in inventory.
• Adhere to all food safety regulations and guidelines.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.

Skills

Bakery experience

Retail experience

Second language

Effective communication skills

Knowledge of basic math

Food handler permit

Age 18+

Ability to handle stressful situations

Job description

Smith's Food and Drug is seeking a Bakery Department Associate to create an outstanding customer experience through service and maintain a safe, clean environment. You will assist the department manager in achieving sales and quality standards while upholding our Customer 1st strategy and company values.

Responsibilities include helping customers, adhering to health regulations, keeping counters and cases clean, meeting daily production goals, stocking, responding to product questions, and