Bakery-Cafe General Manager: Growth, Culture & Ops

Panera; University City (MO); Hybrid; USD 65,000 - 85,000; Full time

Benefits offered by this job

Competitive pay

Quarterly bonuses

Free on-shift meals

Paid vacation, sick time, holidays

Medical, dental, vision, life, pet ins

401(k) with match

Career advancement & leadership dev

Tuition discounts

Team member assistance program

Job summary

Panera is hiring a General Manager to lead the neighborhood bakery-cafe, taking full ownership of operations and staff development. You will drive strategic decisions, manage scheduling, and ensure a welcoming Panera warmth that delights guests every shift.

You will hire, train, and motivate a high-performing team while upholding quality, service standards, and company policies. Flexibility for evenings and weekends is required, with a focus on safety and cost control.

Qualifications

• 3+ years of restaurant General Manager experience.
• ServSafe certification (or ability to achieve).
• Ability to work flexible hours including nights and weekends.
• Background check required.

Responsibilities

• Own all aspects of leading the bakery-cafe team including staffing, scheduling, people development, performance management, training and succession planning.
• Hire, onboard, and train new team members while motivating and celebrating the team.
• Manage team performance to meet goals, standards and guest service expectations.
• Develop managers on people processes and Panera's guiding values & behaviors.
• Follow procedures to execute company strategies and initiatives.
• Ensure guest satisfaction through quality food, service and staff.
• Build relationships to foster long-term guest loyalty.
• Ensure compliance with policies and regulations; maintain a healthy and safe workplace.
• Oversee costs and inventory for bakery-cafe.

Skills

Leadership

Staff development

Operations management

Customer service

Job description

Panera is hiring a General Manager to lead the neighborhood bakery-cafe, taking full ownership of operations and staff development. You will drive strategic decisions, manage scheduling, and ensure a welcoming Panera warmth that delights guests every shift.

You will hire, train, and motivate a high-performing team while upholding quality, service standards, and company policies. Flexibility for evenings and weekends is required, with a focus on safety and cost control.