Assistant General Manager, Bakery-Café: Lead & Grow

Panera Bread Company; Southfield (MI); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Quarterly bonuses

Free meals & beverages

Paid time off

Health, dental, vision, life insurance

401(k) with match

Employee assistance program

Job summary

Panera Bread Company is seeking an Assistant General Manager to lead a beloved neighborhood bakery-cafe and drive sweet success. You will inspire the team, partner with the General Manager on operations, delight guests daily, and own hiring, training, and development at your location.

You will manage staffing, scheduling, and coaching, while ensuring guest service and quality standards. Flexible hours including nights and weekends are required in a fast-paced environment.

Qualifications

• Minimum age: 18 years.
• 1+ years of restaurant management experience preferred.
• ServSafe certification (or ability to achieve).
• Proven ability to drive positive results through strong business acumen required.
• Proven availability to run great shifts while directing, motivating, coaching and developing others in a fast-paced environment.
• This role requires flexible hours including nights and weekends in a fast-paced environment with shifting priorities.
• Any job offer for this position is conditional upon the results of a background check.
• While performing this job, the Assistant General Manager role is regularly required to:
• Ability to lift, carry, push, or pull objects 50 pounds.
• Capability to stand and walk for up to 6 hours.
• Must be able to clearly communicate and quickly understand guests and associates’ directions in a loud environment.
• Be an ambassador of our Guiding Values and Behaviors by making people smile, learning and growing together, finding solutions and taking initiative, working (and winning) as a team, having fun and celebrating success, and seeing the best in others!

Responsibilities

• Lead an amazing team and a beloved bakery-cafe to sweet success.
• Inspire and celebrate your team, partner with the General Manager in overseeing operations, delight guests daily, grow the business and take ownership on hiring, training and development.
• Support your General Manager by making key decisions and problem solving.
• Plan and manage staffing needs, shift scheduling, people development, career development, and succession planning.
• Support the hiring, on-boarding, and training of new team members while motivating energizing, engaging, inspiring, and celebrating the entire team.
• Assist with managing team performance to ensure the bakery-cafe’s goals, operational and quality standards, and extraordinary guest service expectations are met.
• Partner with the General Manager to create subject matter experts within your bakery-cafe by developing managers on people’s processes and Panera’s Guiding Values & Behaviors.
• Work as a team to ensure every guest is delighted by the quality of our food, service, and our team.
• Build engaging relationships that lead to long-term, loyal guests as part of the bakery-cafe’s management team.
• Follow operational procedures designed to ensure your bakery-cafe successfully executes all company strategies and initiatives.
• Ensure team members follow company policies and procedures and comply with all federal, state and local regulations.
• Maintain a healthy and safe workplace for your team that meets Panera’s health, food, safety, and company culture standards.
• Assist your General Manager in maintaining the bakery-cafe’s overall costs and inventory.
• Help build our Culture of warmth, belonging, growth, and trust.

Skills

Restaurant management

People leadership

Staffing planning

Coaching & development

Customer service

Business acumen

Problem solving

Education

ServSafe certification

Tools

POS systems

Scheduling software

Job description

Panera Bread Company is seeking an Assistant General Manager to lead a beloved neighborhood bakery-cafe and drive sweet success. You will inspire the team, partner with the General Manager on operations, delight guests daily, and own hiring, training, and development at your location.

You will manage staffing, scheduling, and coaching, while ensuring guest service and quality standards. Flexible hours including nights and weekends are required in a fast-paced environment.