Bakery-Cafe Assistant GM: Lead Team, Delight Guests

Panera-Bread; Belvidere (IL); On-site; USD 55,000 - 75,000; Full time

Job summary

Panera Bread is seeking an Assistant General Manager to lead a bakery-cafe team and partner with the General Manager to drive guest satisfaction and business performance. You will oversee hiring, training, scheduling, and coaching to deliver exceptional service and quality while controlling costs and inventory.

The role requires strong business acumen, flexibility for nights/weekends, and a focus on developing managers and team members within a fast-paced environment. Equal opportunity employer.

Qualifications

• Minimum age: 18 years.
• 1+ years of restaurant management experience preferred.
• ServSafe certification (or ability to achieve).
• Proven ability to drive positive results through strong business acumen.
• Proven ability to lead shifts, motivate, coach and develop others in a fast-paced environment.
• Flexible hours including nights and weekends in a fast-paced environment.
• Background check required.
• Ability to lift up to 50 pounds, stand/walk for up to 6 hours, and communicate in a loud environment.

Responsibilities

• Support the General Manager by making key decisions and problem solving.
• Plan and manage staffing needs, shift scheduling, people development, career development, and succession planning.
• Assist with hiring, onboarding, and training of new team members while motivating and energizing the team.
• Assist with managing team performance to meet goals, operational and quality standards, and guest service expectations.
• Partner with the General Manager to develop managers on processes and Panera’s guiding values & behaviors.
• Work with the team to ensure guests are delighted by the quality of food and service.
• Build relationships to create long-term, loyal guests as part of the management team.
• Follow procedures to execute company strategies and initiatives.
• Ensure policies and regulations are followed and a safe, healthy workplace.
• Assist in maintaining costs and inventory at the bakery-cafe.
• Help build a culture of warmth, belonging, growth, and trust.

Skills

Restaurant management

Leadership

People development

ServSafe certification

Education

ServSafe certification

Job description

Panera Bread is seeking an Assistant General Manager to lead a bakery-cafe team and partner with the General Manager to drive guest satisfaction and business performance. You will oversee hiring, training, scheduling, and coaching to deliver exceptional service and quality while controlling costs and inventory.

The role requires strong business acumen, flexibility for nights/weekends, and a focus on developing managers and team members within a fast-paced environment. Equal opportunity employer.