BAKERY/BAKER

Kroger; Harwood Heights (IL); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a Bakery/Baker to join their team. In this role, you will create exceptional customer experiences by preparing high-quality bakery items and maintaining a clean and safe environment. You will be responsible for engaging with customers, answering their questions, and promoting bakery specials. This position offers an excellent opportunity to showcase your skills in a supportive and dynamic environment, where your contributions will be valued and recognized. If you have a passion for baking and customer service, this role is perfect for you!

Qualifications

• Ability to handle stressful situations effectively.
• Current food handler’s permit required upon employment.

Responsibilities

• Create a welcoming environment for customers and assist with inquiries.
• Prepare bakery items and ensure product quality and freshness.
• Adhere to food safety regulations and maintain a clean workspace.

Skills

Effective communication skills

Ability to handle stressful situations

Knowledge of basic math

Second language skills

Education

Current food handler’s permit

Job description

Join to apply for the BAKERY/BAKER role at Kroger

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety.

Responsibilities

1. Promote trust and respect among associates.
2. Create an environment that enables customers to feel welcome, important, and appreciated by answering questions regarding products sold within the department and throughout the store.
3. Gain and maintain knowledge of products sold within the department and respond to questions and make suggestions about products.
4. Prepare bakery items per customer requests using proper bakery equipment.
5. Offer product samples to help customers discover new items or products they inquire about.
6. Inform customers of bakery specials.
7. Provide customers with fresh products they have ordered and the correct portion size to prevent shrink.
8. Recommend bakery items to customers to ensure they get the products they want and need.
9. Use all bakery equipment such as refrigerators, freezers, slicers, and ovens according to company guidelines.
10. Prepare foods according to food safety protocols, including temperature logs and cooking instructions.
11. Measure, prepare, and mix ingredients according to recipes, using appropriate utensils and equipment.
12. Properly prepare, package, label, and inventory ingredients and merchandise.
13. Check product quality to ensure freshness, reviewing "sell by" dates and taking appropriate actions.
14. Properly use kitchen equipment including stoves, scales, fryers, steamers, and robots.
15. Label, stock, and inventory department merchandise.
16. Report product ordering/shipping discrepancies to the department manager.
17. Display a positive attitude and maintain store layout knowledge to assist customers.
18. Stay current with store promotions, seasonal, and special ads.
19. Maintain inventory and stocking conditions, noting discrepancies.
20. Adhere to all food safety regulations and guidelines.
21. Maintain proper temperatures in cases and coolers, keeping logs.
22. Follow safety procedures, identify unsafe conditions, and notify management.
23. Inspect equipment regularly and report repairs needed.
24. Report customer or employee accidents and any safety risks or illegal activities.
25. Perform essential functions of the position with or without reasonable accommodations.

Qualifications

Minimum:

• Ability to handle stressful situations
• Effective communication skills
• Knowledge of basic math
• Current food handler’s permit upon employment

Desired:

• Bakery experience
• Retail experience
• Second language skills (speaking, reading, and/or writing)