Bakery Artisan & Customer Service Associate

careers-rochebros; Westwood (KY); On-site; USD 22,000 - 28,000; Full time

Job summary

Roche Bros in Westwood, MA is hiring a Bakery Associate to prepare, bake and display fresh products while delivering excellent customer service. You will rotate stock, assist in inventory, and ensure products meet quality and safety standards in a fast-paced store environment.

The role emphasizes teamwork, attention to detail, and the ability to follow recipes and procedures. Prior baking knowledge is required; applicable PPE and dress code are observed.

Qualifications

• Must be 18 years of age.
• Must demonstrate knowledge of baking techniques.
• Must be able to work as a team member and interact positively with customers.
• Must be able to read, write, speak, and understand English, with the ability to follow instructions.
• Ability to work a schedule based on the business needs of the store location.
• Authorized to work within the U.S.

Responsibilities

• Greet all customers and provide them with prompt and courteous service or assistance.
• Commit to the "Golden Rule" and work with other associates to build a strong bakery team.
• Achieve the highest associate morale in the industry by working in a style that is Respectful, Supportive and Totally Team Oriented (RSTO).
• Assist in receiving and unloading of merchandise. Check and verify receiving to ensure that items listed on vendor invoices are all delivered. Check products for quality, count, and condition.
• Keep all bakery ingredients or merchandise rotated in accordance with company policy and product code dates and always make use of the oldest products first (first in, first out).
• Assist in ordering and maintaining inventory control.
• Handle damaged and spoiled products according to company policy and assist in controlling the level of damaged goods.
• Take stock to storage or shelf areas.
• Prepare all baking mixtures in accordance with established company or department procedures and recipes.
• Pan up frozen products and pan and roll up bread.
• Load and unload over. Know the proper temperatures and duration to bake all varieties of products.
• Operate mixer and write on cakes/prepare product to meet customers specifications.
• Adhere to all local, state, and federal health and civil code regulations including full compliance with all applicable laws pertaining to safety, health and packaging requirements.
• Practice the "Cleaner's Creed" and proper sanitation procedures.
• Maintain a neat, well groomed personal appearance at all times and observe company dress code, along with wearing approved hat or hair net.
• Keep display cases, cooler and freezer organized and clean, along with cleaning walls, fans, drains, equipment, utensils, and work tables. Wipe counter tops and front display cases.
• Exercise proper safety practices when lifting or moving product or using equipment.
• Restock and use supply items efficiently to eliminate waste and to maintain the lowest cost supply.
• Promote items on public address system.
• Notify management of associate theft, customer shoplifting, unauthorized mark downs or property defacement.
• Other duties as assigned by management.

Skills

Baking techniques

Customer service

Team player

English literacy

Job description

Roche Bros in Westwood, MA is hiring a Bakery Associate to prepare, bake and display fresh products while delivering excellent customer service. You will rotate stock, assist in inventory, and ensure products meet quality and safety standards in a fast-paced store environment.

The role emphasizes teamwork, attention to detail, and the ability to follow recipes and procedures. Prior baking knowledge is required; applicable PPE and dress code are observed.