Bakery Associate: Fresh Bakes & Customer Service

careers-rochebros; Westborough (MA); On-site; USD 21,000 - 28,000; Full time

Job summary

Roche Bros. in Westborough, MA is seeking a Bakery Associate to greet customers, prepare and display products, and maintain fresh, rotated stock.

You will work with the bakery team to deliver high-quality service, follow sanitation guidelines, and operate bakery equipment to meet customer specifications. The role requires willingness to work a schedule based on store needs, ability to read and follow English instructions, and authorization to work in the U.S.

Qualifications

• Must be 18 years of age.
• Knowledge of baking techniques.
• Ability to work as a team member and interact positively with customers.
• Must be able to read, write, speak, and understand English, with the ability to follow instructions.
• Ability to work a schedule based on the business needs of the store location.
• Authorized to work within the U.S.

Responsibilities

• Greet all customers and provide them with prompt and courteous service or assistance.
• Commit to the "Golden Rule" and work with other associates to build a strong bakery team.
• Achieve the highest associate morale in the industry by working in a style that is Respectful, Supportive and Totally Team Oriented (RSTO).
• Assist in receiving and unloading of merchandise. Check and verify receiving to ensure that items listed on vendor invoices are all delivered. Check products for quality, count, and condition.
• Keep all bakery ingredients or merchandise rotated in accordance with company policy and product code dates and always make use of the oldest products first (first in, first out).
• Assist in ordering and maintaining inventory control.
• Handle damaged and spoiled products according to company policy and assist in controlling the level of damaged goods.
• Take stock to storage or shelf areas.
• Prepare all baking mixtures in accordance with established company or department procedures and recipes.
• Pan up frozen products and pan and roll up bread.
• Load and unload over. Know the proper temperatures and duration to bake all varieties of products.
• Operate mixer and write on cakes/prepare product to meet customers specifications.
• Adhere to all local, state, and federal health and civil code regulations including full compliance with all applicable laws pertaining to safety, health and packaging requirements.
• Practice the "Cleaner's Creed" and proper sanitation procedures.
• Maintain a neat, well groomed personal appearance at all times and observe company dress code, along with wearing approved hat or hair net.
• Keep display cases, cooler and freezer organized and clean, along with cleaning walls, fans, drains, equipment, utensils, and work tables. Wipe counter tops and front display cases.
• Exercise proper safety practices when lifting or moving product or using equipment.

Skills

Baking techniques

Teamwork

English proficiency

Age 18+

Schedule flexibility

US work authorization

Job description

Roche Bros. in Westborough, MA is seeking a Bakery Associate to greet customers, prepare and display products, and maintain fresh, rotated stock.

You will work with the bakery team to deliver high-quality service, follow sanitation guidelines, and operate bakery equipment to meet customer specifications. The role requires willingness to work a schedule based on store needs, ability to read and follow English instructions, and authorization to work in the U.S.