Baggage Service Agent

Grupo EULEN; New York (NY); On-site; USD 32,000 - 52,000; Full time

Job summary

GRUPO EULEN USA seeks a passenger services associate to assist arriving passengers in the baggage claim area. You will log flights, communicate baggage delivery status, and help customers with lost, damaged, or pilfered luggage, aiming to resolve issues efficiently.

Must be able to lift up to 50 pounds, stand or move for long periods, and maintain professional customer service under pressure. Prior customer service experience is preferred, and bilingual abilities are a plus.

Qualifications

• Customer service experience preferred.
• Must be able to log each flight as bags are delivered to the claim area.
• Must initiate files for lost, damaged, and pilfered baggage.
• Must monitor damage claims and assist with settlements.

Responsibilities

• Meet and greet arriving passengers in the baggage claim area and provide assistance.
• Determine service needs and help with baggage issues including lost, damaged, or pilfered luggage.
• Log each flight as bags are delivered and update records with new bag information.
• Coordinate the return of lost or damaged luggage to customers and prepare delivery orders.

Skills

Customer service

Lifting 50 lbs+

Stamina for long periods

Attention to detail

Education

High School or better

Job description

Description

Meet and Greet arriving passengers in the claim area; provide assistance and information to individuals meeting arriving passengers. Determine the service needs of customers, assisting with baggage issues, including lost, damaged, and pilfered luggage

Qualification:

• Customer Service experience preferred
• Make baggage arrival announcement when customers arrive in the claim area, providing information and instructions. Log each flight as bags are delivered to the claim area. Updates records with later-arriving bag information.
• Initiates files for lost, damaged, and pilfered baggage and handles irregularities associated with the internal baggage process.
• Monitors damage claims and makes settlements
• Must be able to lift 70lbs or more
• Coordinate the return of lost and/or damaged luggage to customers. prepare bag delivery orders and arrange for delivery services or other available means,
• Be able to stand, squat, kneel, and walk 70% or more of the scheduled work time.
• Be able to maintain customer service professionalism while under pressure and stressful environment

PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION

The physical demands described here are those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. This position requires the incumbent to be able to speak and be understood, hear, and comprehend the English language, stand for long periods of time, be able to lift approximately 50 pounds, be able to relocate in the event of an emergency, and have a neat and professional appearance.

EEOC

Grupo Eulen is an equal opportunity employer and will consider all applicants without regard to race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, and all other protected classes recognized or any other characteristic protected under applicable federal, state, or local law

Qualifications

Education

Preferred

High School or better.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.