Wheelchair Agent

Grupo EULEN; West Palm Beach (FL); On-site; USD 17,000 - 22,000; Full time

Job summary

Grupo EULEN USA seeks a Wheelchair Agent to assist passengers with wheelchair mobility within the terminal and to aircraft, ensuring a smooth passenger experience in our airport operations.

The role emphasizes exceptional customer service, professionalism under pressure, and adherence to security protocols; training is provided and flexibility for weekends, holidays, and night shifts is required.

Qualifications

• Must be 18 years of age or older.
• Must be able to understand, speak, and read in English.
• Schedule flexibility for weekends, holidays, and night shifts.
• Training is provided along with exceptional customer service guidelines.

Responsibilities

• Transports passengers requiring wheelchair assistance within the terminal and aircraft to the designated destination
• Exhibiting exceptional positive customer service and communication with all passengers
• Ensure customer service professionalism while under pressure and stressful environment
• Ensure the safety of property and people along with the security protocol are follow
• Comply with all client and/or site security requirements and processes
• Assist passengers with baggage retrieval and transport, if necessary

Skills

Customer service

English proficiency

Professionalism

Physical stamina

Job description

Description

More than 60 years as a leader in Spain in general business services. The Grupo EULEN has more than 7,000 clients in 11 countries, more than 75,000 employees, and more than 80 services in the market.

Our reputation for providing cost-effective and efficient quality services is recognized within the aviation industry. We are currently servicing most of the major airlines at the country’s major airports. We offer services in all areas of the ramp, cabin cleaning, janitorial, security, passenger, and baggage handling operations.

Eulen is a military and veteran-friendly employer, veterans, and candidates with military experience are encouraged to apply

Job Summary

The Wheelchair Agent's responsibilities include pushing passengers in a wheelchair to and from their arrival/departure gate and assisting passengers with moving luggage to their vehicles, taxi stands, parking shuttle stations, and rental car stations.

Key Responsibilities

• Transports passengers requiring wheelchair assistance within the terminal and aircraft to the designated destination
• Exhibiting exceptional positive customer service and communication with all passengers
• Ensure customer service professionalism while under pressure and stressful environment
• Ensure the safety of property and people along with the security protocol are follow
• Comply with all client and/or site security requirements and processes
• Assist passengers with baggage retrieval and transport, if necessary

What you will need

• Must be 18 years of age or older
• Must be able to understand, speak, and read in English
• Communicate face to face and/or by radio, often quickly, under pressure, and with environmental interference
• Always be professional in appearance and manners to passengers and any other person at the airport
• Be able to stand, squat, kneel, and walk 70% or more of the scheduled work time
• Must be able to pass airport ID requirements
• Must have schedule flexibility for the weekend, holiday, and night shifts
• Training is provided along with exceptional customer service guidelines

Working Conditions

The physical demands described here are those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. This position requires the incumbent to be able to speak and be understood, hear, stand for long periods of time, be able to lift approximately 70 pounds, be able to relocate in the event of an emergency, and have a neat and professional appearance.

EEOC Statement

Grupo Eulen is an equal opportunity employer and will consider all applicants without regard to race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, and all other protected classes recognized or any other characteristic protected under applicable federal, state, or local law

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.