Operations Supervisor

GRUPO EULEN USA; West Palm Beach (FL); On-site; USD 30,000 - 42,000; Full time

Job summary

GRUPO EULEN USA is seeking dedicated airport staff to assist passengers, provide wheelchair services, and support smooth terminal operations in West Palm Beach. The role involves reading boarding documents, coordinating with carriers, and ensuring prompt, courteous service in a dynamic travel environment.

Ideal candidates will be able to stand for long periods, lift heavy loads, and maintain professionalism under pressure while delivering exceptional customer service at the airport.

Qualifications

• Experience in supervision preferred.
• Ability to lift 70 lbs or more.
• Ability to stand, squat, kneel and walk 70%+ of scheduled work time.
• Ability to maintain professionalism under pressure.

Responsibilities

• Oversee operation and agent distribution to assist customers.
• Transport passengers requiring wheelchair service within the terminal and aircraft.
• Read airline tickets, monitors, domestic/international forms, and airline city codes.
• Transport passengers to connecting flights operated by other carriers.
• Maintain professional appearance and manners with passengers and airport staff.
• Stand/walk for long periods while delivering customer service under pressure.

Job description

Description

ESSENTIAL DUTIES AND RESPONSIBILITIESinclude the following, but are not limited to:

• Oversee the operation and agent distribution to assist customers
• Transports passengers requiring wheelchair service within the terminal and aircraft
• Must be able to read airline tickets, monitors, various domestic and international forms, and airline city codes.
• Transporting passengers to a connecting flight operated by a different carrier
• Always be professional in appearance and manners to passengers and any other person at the airport
• Be able to stand, squat, kneel, and walk 70% or more of the scheduled work time Be able to maintain customer service professionalism while under pressure and stressful environment

QUALIFICATIONS

• Supervisor experience preferred
• Must be able to lift 70lbs or more
• Be able to stand, squat, kneel, and walk 70% or more of the scheduled to work time.
• Be able to maintain customer service professionalism while under pressure and stressful environment
• Stand for several hours at a time. Must be able to read airline boarding pass
• Always be professional in appearance and manners to passengers and any other person with the airport
• Training will be provided. Great customer service skills

Grupo Eulen is an equal opportunity employer and will consider all applicants without regard to race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, and all other protected classes recognized or any other characteristic protected under applicable federal, state, or local law

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.