Baggage Handling Control Room Dispatcher (Onsite)

Professional Business Providers, Inc.; Burbank (CA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical / Dental / Life Insurance

Paid Time Off (PTO)

401(k) Retirement Plan

Full-time, onsite role with shift-base

Job summary

Professional Business Providers, Inc. in Burbank, CA seeks a Control Room Operator (Dispatcher) to monitor and coordinate the Baggage Handling System at Burbank International Airport.

You'll serve as the central communication point among operations, maintenance, and airline partners to ensure safety and uptime. The role requires familiarity with SCADA/HMI and CMMS, the ability to multitask under pressure, and flex shifts including weekends.

Qualifications

• High school diploma or equivalent (GED) required; technical or vocational certification preferred.
• 2 years of experience in operations, control room, or industrial systems monitoring preferred (airport or logistics environment desirable).
• Familiarity with SCADA/HMI systems and CMMS platforms such as Maximo or similar.
• Strong communication skills and ability to multitask in high-pressure, time-sensitive situations.
• Basic knowledge of mechanical and electrical system operations.
• Proficiency in computer use, including Microsoft Office Suite (Excel, Word, Outlook).
• Ability to work rotating shifts, weekends, holidays, and overtime as required.
• Must be able to obtain and maintain all airport security badging and clearances.
• Valid U.S. driver's license and ability to meet company insurability requirements.

Responsibilities

• Monitor real-time operation of the Baggage Handling System (BHS) through SCADA, HMI, or CMMS interfaces.
• Identify and report alarms, system faults, or abnormal equipment performance to maintenance teams for immediate action.
• Communicate clearly and promptly with Bag Jammers, Maintenance Technicians, and Supervisors to coordinate corrective activities.
• Log and track all operational incidents, system stoppages, and responses in accordance with company and airport reporting standards.
• Control and restart equipment remotely after verification that maintenance or clearing personnel are clear of danger zones.
• Maintain constant communication with airline, TSA, and airport operations to provide status updates on baggage flow and system performance.
• Follow established SOPs for emergency stops, equipment lockouts, and escalation protocols.
• Assist in verifying completion of preventive maintenance and corrective work orders through the CMMS.
• Support operational testing, troubleshooting, and commissioning activities as required.
• Ensure the control room remains secure, organized, and free from distractions to maintain focus on system integrity.
• Participate in training programs to stay current with system changes, safety standards, and communication procedures.

Skills

Communication skills

Multitasking under pressure

Analytical thinking

Attention to detail

Team collaboration

Education

High school diploma or GED

Technical certification (preferred)

Tools

SCADA/HMI systems

CMMS (Maximo or similar)

Microsoft Office Suite

Job description

Professional Business Providers, Inc. in Burbank, CA seeks a Control Room Operator (Dispatcher) to monitor and coordinate the Baggage Handling System at Burbank International Airport.

You'll serve as the central communication point among operations, maintenance, and airline partners to ensure safety and uptime. The role requires familiarity with SCADA/HMI and CMMS, the ability to multitask under pressure, and flex shifts including weekends.