Baggage Handler - Front Services - Bellagio

MGM Resorts International; United States; On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Free meals

Free parking

Professional development

Wellness programs

Discounts

Job summary

MGM Resorts International in Las Vegas is seeking a Bellagio Baggage Handler to enhance guest experience through attentive baggage assistance and adherence to service standards.

This role involves managing baggage flow, organizing by tags, and supporting hotel groups with timely delivery, all while upholding the brand's WOW moments.

The position offers perks such as free meals and parking, with opportunities for development across MGM Resorts properties.

Qualifications

• Six months of guest services experience, ideally in a resort setting.
• Experience with baggage/valet systems is preferred.
• Excellent customer service and interpersonal communication.
• Ability to work weekends and holidays.

Responsibilities

• Manage the baggage compound by collecting bags from belt systems.
• Organize bags into grids by luggage tags and retrieve on request.
• Support handling luggage for hotel groups with prompt delivery and retrieval.
• Maintain a tidy work area to enhance guest and staff experiences.
• Deliver service aligned with MGM Resorts' standards and brand values.

Skills

Guest services

Interpersonal skills

Baggage systems

Flexible shifts

Tools

Baggage handling systems

Job description

Las Vegas, Nevada

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB :

The Bellagio Baggage Handler is focused on enhancing the guest experience by delivering exceptional customer service consistent with the Company’s core service standards and brand attributes. You will play a vital role in our mission to own the guest’s experience and create WOW memories that they will carry with them far beyond their stay with us.

THE STARTING RATE: $20.8654 / Per Hour

THE DAY-TO-DAY:

• Manage the baggage compound by collecting bags from belt systems
• Organize bags into designated grids according to luggage tags, and retrieve them upon request
• Assist with handling luggage for hotel groups, ensuring prompt delivery and retrieval as needed
• Ensure a tidy work environment that enhances guest and staff experiences
• Deliver exceptional customer service that aligns with the company’s service standards and brand values

THE IDEAL CANDIDATE:

• Six (6) months of previous guest services experience, preferably in a similar resort setting
• Prior experience with property-wide valet and baggage systems preferred
• Exceptional customer service and interpersonal skills to communicate effectively with all stakeholders
• Must be able to work various shifts, including weekends and all holidays

THE PERKS & BENEFITS:

• Free meals in our Bellagio employee dining room
• Free parking on and off-shift at all MGM Resorts properties
• Professional and personal development opportunities through employee programs and network groups
• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts