Badge Access & Customer Support Specialist

City of Houston; Houston (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

The City of Houston is seeking a Customer Service Representative II to assist customers with City ID badges, badge access, and security inquiries. The role requires strong interpersonal and communication skills and comfort working with the public in a security-focused environment.

Responsibilities include gathering information for investigators, maintaining records, and providing professional, face-to-face service.

Qualifications

• Two years of administrative or customer service experience required.
• Preference for Microsoft Office experience and strong face-to-face interaction.

Responsibilities

• Assist customers with obtaining City of Houston identification badges and badge access.
• Answer inquiries regarding security issues and processes.
• Maintain and monitor records and reports related to security.
• Support Public Loss Investigators with information gathering.

Skills

Communication

Interpersonal skills

Customer service

Education

High School Diploma or GED

Associate's degree substitution for experience

Tools

Microsoft Office

Job description

The City of Houston is seeking a Customer Service Representative II to assist customers with City ID badges, badge access, and security inquiries. The role requires strong interpersonal and communication skills and comfort working with the public in a security-focused environment.

Responsibilities include gathering information for investigators, maintaining records, and providing professional, face-to-face service.