Customer Service Representative II - Badging Office

City of Houston; Houston (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

The City of Houston is seeking a Customer Service Representative II to assist customers with City ID badges, badge access, and security inquiries. The role requires strong interpersonal and communication skills and comfort working with the public in a security-focused environment.

Responsibilities include gathering information for investigators, maintaining records, and providing professional, face-to-face service.

Qualifications

• Two years of administrative or customer service experience required.
• Preference for Microsoft Office experience and strong face-to-face interaction.

Responsibilities

• Assist customers with obtaining City of Houston identification badges and badge access.
• Answer inquiries regarding security issues and processes.
• Maintain and monitor records and reports related to security.
• Support Public Loss Investigators with information gathering.

Skills

Communication

Interpersonal skills

Customer service

Education

High School Diploma or GED

Associate's degree substitution for experience

Tools

Microsoft Office

Job description

Position Overview

Applications accepted from: ALL PERSONS INTERESTED

Division: Security Management

Workdays & Hours: Mon. - Fri., 8am - 5pm *

• Subject to change

May require working weekends, holidays, and shifts.

• Subject to change

Description Of Duties/ Essential Functions

The General Services Department (GSD) is seeking a Customer Service Representative II who will assist customers with obtaining City of Houston identification badges, badge access and various inquiries regarding security issues, as well as the following duties:

• Assists Public Loss Investigators in gathering information.
• Uses effective questioning techniques to verify/confirm customers' concerns.
• Maintains and monitors various records and reports.
• May perform other duties as assigned.

WORKING CONDITIONS

The position is physically comfortable most of the time with occasional periods of stooping, bending and/or light lifting of materials up to 20 pounds. General office conditions.

May require long periods of standing at counter. There are occasional minor discomforts from exposure to less-than-optimal temperature and air conditions. The position may involve dealing with modestly unpleasant situations, as with occasional exposure to office chemicals and/or extensive use of a monitor. Requires the ability to make coordinated gross motor movements in response to changing external stimuli within moderately demanding tolerances; or the ability to make coordinated eye/hand movements on a patterned response space within low tolerance demands with no real speed requirements.

Minimum Requirements

EDUCATIONAL REQUIREMENTS

Basic knowledge of grammar, spelling, punctuation and simple mathematical functions like percentages, ratios, etc. as might normally be acquired through attainment of a high school diploma or a GED.

Experience Requirements

Two years of administrative or customer service related experience are required.

Substitution: An Associate's degree may be substituted for up to two years of the experience requirement.

Liscense Requirements

NONE

PREFERENCES

Preference will be given to applicants with experience using Microsoft programs and who have experience with face-to-face interaction. Candidates must be able to work independently and possess excellent interpersonal, communication and computer skills.

• Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.*

GENERAL INFORMATION

Selection/Skills Tests Required

None. However, the department may administer a skills assessment review.

SAFETY IMPACT POSITION

No

SALARY INFORMATION GENERAL FUNDED

Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.

Pay Grade 15

EEO Equal Employment Opportunity

The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.