Public Safety Customer Service Specialist

City-of-Houston,-T; Houston (TX); On-site; USD 40,000 - 50,000; Full time

Job summary

The City of Houston is seeking an administrative support professional for the Security Management division. You will assist investigators, gather information, and maintain records while interacting with the public and handling routine inquiries.

The role requires basic grammar and math skills, strong interpersonal and computer abilities, and the flexibility to work Mon–Fri 8am–5pm, with potential weekend/holiday shifts as needed.

Qualifications

• Basic knowledge of grammar, spelling, punctuation and simple mathematical functions like percentages, ratios, etc.
• Excellent interpersonal, communication and computer skills.

Responsibilities

• Assists Public Loss Investigators in gathering information.
• Uses effective questioning techniques to verify/confirm customers' concerns.
• Maintains and monitors various records and reports.
• May perform other duties as assigned.

Skills

Interpersonal skills

Communication

Computer skills

Education

High school diploma or GED

Tools

Microsoft Office

Job description

The City of Houston is seeking an administrative support professional for the Security Management division. You will assist investigators, gather information, and maintain records while interacting with the public and handling routine inquiries.

The role requires basic grammar and math skills, strong interpersonal and computer abilities, and the flexibility to work Mon–Fri 8am–5pm, with potential weekend/holiday shifts as needed.