Backwaiter - Fast-Paced Service, Training & Growth

P.F. Chang's China Bistro, Inc.; West Hempstead (NY); On-site; USD 12,000 - 22,000; Full time

Benefits offered by this job

Competitive pay

Flexible scheduling

Paid training

Advancement opportunities

Discounted meals

Referral program

Team discounts

Holidays closed

401(k)

Insurance (medical/dental/vision)

Paid sick leave

Job summary

PF Chang's China Bistro, Inc. is hiring a Backwaiter to support restaurant operations by delivering food promptly, maintaining dining room cleanliness, and keeping service stations tidy. Excellent customer service is essential to ensure a great guest experience. Training is provided and opportunities for growth are available.

The role involves assisting with greeting and seating guests, handling takeout orders, and supporting beverage preparation as needed in a fast-paced team environment.

Qualifications

• No prior experience required; training provided.
• Must be at least 18 years old.
• Possess or obtain a current Food Handler’s Card where applicable.
• Excellent communication skills and ability to remain calm under pressure.
• Strong multitasking skills and ability to work in a fast-paced, team-oriented environment.

Responsibilities

• Deliver food to guests efficiently and ensure all requests are met.
• Monitor expo line, run trays for dine-in, and assist guests with questions.
• Clear and sanitize tables, seating, and floors per standards.
• Retrieve and transport dirty dishes to the dishwashing station.
• Restock and clean service stations as needed.
• Operate kitchen equipment such as coffee machines, iced tea machines, and POS systems.
• Interact courteously with guests and notify managers of quality or service concerns.
• Follow company policies, dress code, and safety procedures.
• Assist with greeting, seating guests, answering phones, and packaging takeout orders as necessary.
• Support with beverage preparation and responsible alcohol service when required.

Skills

Communication skills

Multitasking

Teamwork

Food Handler’s Card

Tools

POS systems

Job description

PF Chang's China Bistro, Inc. is hiring a Backwaiter to support restaurant operations by delivering food promptly, maintaining dining room cleanliness, and keeping service stations tidy. Excellent customer service is essential to ensure a great guest experience. Training is provided and opportunities for growth are available.

The role involves assisting with greeting and seating guests, handling takeout orders, and supporting beverage preparation as needed in a fast-paced team environment.