Backwaiter: Flexible Hours, Training & Growth

P.F. Chang's China Bistro, Inc.; Grand Rapids (MI); On-site; USD 8,300 - 14,000; Full time

Benefits offered by this job

Competitive pay

Flexible scheduling

On-the-job training

Advancement from within

Discounted meals

Referral program

Team member discounts

Holidays off (Thanksgiving/Christmas)

Job summary

P.F. Chang's China Bistro is hiring a Backwaiter to support restaurant operations by delivering food promptly, assisting with dining room cleanliness, and maintaining service stations.

All team members provide excellent customer service to contribute to exceptional guest experiences. Responsibilities include delivering food, monitoring the expo, clearing tables, restocking stations, operating coffee and beverage equipment, and assisting with greeting and takeout tasks.

Qualifications

• No prior experience required; training provided.
• Must be at least 18 years old.
• Food Handler's Card where applicable.
• Stand, reach, bend, balance, and lift up to 30 lbs repeatedly.
• Strong multitasking in a fast-paced, team environment.
• Excellent communication and composure under pressure.

Responsibilities

• Deliver food to guests promptly and courteously.
• Monitor expo line, run trays for dine-in, assist guests with questions.
• Clear and sanitize tables, seating, and floors per standards.
• Retrieve and transport dirty dishes to the dishwashing station.
• Restock and clean service stations as needed.
• Operate kitchen equipment (coffee, iced tea machines, POS).
• Interact courteously with guests and report issues to managers.
• Follow policies, dress code, and safety procedures.
• Assist with greeting, seating, phones, and takeout orders when needed.
• Support beverage prep and responsible alcohol service when required.

Skills

Customer service

Multitasking

Communication

Teamwork

Job description

P.F. Chang's China Bistro is hiring a Backwaiter to support restaurant operations by delivering food promptly, assisting with dining room cleanliness, and maintaining service stations.

All team members provide excellent customer service to contribute to exceptional guest experiences. Responsibilities include delivering food, monitoring the expo, clearing tables, restocking stations, operating coffee and beverage equipment, and assisting with greeting and takeout tasks.