Backwaiter: Fast-Paced Guest Service with Growth

P.F. Chang's China Bistro, Inc.; McAllen (TX); On-site; USD 9,600 - 17,000; Full time

Benefits offered by this job

Competitive pay

Flexible scheduling

Paid on the job training

Advancement opportunities

Discounted meals

Employee referral program

Team member discounts

Closed on Thanksgiving and Christmas

401(k) retirement plan

Medical insurance

Dental insurance

Vision insurance

Paid sick leave

Job summary

P.F. Chang's China Bistro, Inc. is hiring a Backwaiter in McAllen, TX to support restaurant operations by delivering food promptly, keeping service stations clean, and aiding with dining room duties. The role emphasizes guest service and teamwork to ensure a premier dining experience.

No prior experience is required as training is provided, and opportunities for advancement exist within the company. This is a full- or part-time hourly position with tips included.

Qualifications

• No prior experience required; training provided.
• Must be at least 18 years old.
• Possess or obtain a Food Handler’s Card, where applicable.
• Ability to stand, reach, bend, balance, and lift up to 30 lbs repeatedly during a shift.
• Strong multitasking skills and ability to work effectively in a fast-paced, team-oriented environment.
• Excellent communication skills and ability to remain calm under pressure.

Responsibilities

• Deliver food to guests promptly and courteously.
• Monitor the expo line, run trays for dine-in, assist guests with questions.
• Clear and sanitize tables, seating, and floors according to restaurant standards.
• Retrieve and transport dirty dishes to the dishwashing station.
• Restock and clean service stations as needed.
• Operate kitchen equipment such as coffee machines, iced tea machines, and POS systems.
• Interact courteously with guests and notify managers of quality or service concerns.
• Follow company policies, dress code, and safety procedures.
• Assist with greeting, seating guests, answering phones, and packaging takeout orders when necessary.
• Support with beverage preparation and responsible alcohol service when required.

Skills

Customer service

Multitasking

Communication skills

Physical stamina

Tools

POS systems

Coffee machines

Job description

P.F. Chang's China Bistro, Inc. is hiring a Backwaiter in McAllen, TX to support restaurant operations by delivering food promptly, keeping service stations clean, and aiding with dining room duties. The role emphasizes guest service and teamwork to ensure a premier dining experience.

No prior experience is required as training is provided, and opportunities for advancement exist within the company. This is a full- or part-time hourly position with tips included.