Backroom Attendant

The Salvation Army USA Central Territory; Addison (IL); On-site; USD 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dedicated individual to provide exceptional customer service at donation centers. This role involves greeting donors, maintaining a clean and organized donation area, and ensuring the security of donated materials. The ideal candidate will possess strong organizational skills and a friendly demeanor, making every donor feel valued. If you are passionate about helping others and want to contribute to a meaningful mission, this position offers a rewarding opportunity to make a difference in your community.

Qualifications

• Ability to provide excellent customer service and maintain a clean donation area.
• Strong organizational skills to track donations and manage operations.

Responsibilities

• Greet donors and assist them at the donation door.
• Maintain a clean and organized donation area while ensuring security.
• Sort and manage donated materials according to policy.

Skills

Customer Service

Organization

Communication

Education

High School Diploma

Job description

The Salvation Army Mission:

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Job Objective:

Provide excellent customer service to our donors that come to the donor door in a store. Maintain a clean and well-organized donation area. Handle each transaction with accuracy.

Essential Functions:

This job description should not be interpreted as all-inclusive. It is intended to identify the essential functions and requirements of the position. Other job-related responsibilities and tasks may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

• Present a professional appearance, adhering to the dress code at all times.
• Maintain a friendly demeanor, greeting donors and asking if they need assistance.
• Maintain a clean and well-organized donation area.
• Be responsible for all operations and security matters while on duty.
• Receive and receipt all donated material, ensuring that email addresses are obtained from as many donors as possible.
• Safeguard all donated materials and assigned equipment.
• Track donations according to center policy.
• Courteously advise donors of unacceptable materials and inform them about heavy materials that require pick-up service.
• Where applicable, power sort donations as they come in.
• Report complaints, damages, and injuries occurring on or near the donation area for which The Salvation Army may become liable.
• Sort, load, and unload all Salvation Army trucks as per center policy.
• Support the production processes as needed.
• Be available for a flexible schedule.