DSHS FTAA Forms & Records Analyst 1

State of Washington; Olympia (WA); Hybrid; USD 60,000 - 76,000; Full time

Job summary

The Washington State Department of Social and Health Services is seeking a full-time Background Check Specialist to provide intake and technical support for the Background Check System. You will help activate accounts, log in, submit checks, and assist authorized users.

The role emphasizes customer service in a fast-paced setting, with telework eligibility and required in-office time two days per week. You must pass a 40 WPM typing test and maintain accurate records.

Qualifications

• Two years of experience helping clients/customers with inquiries, complaints, or problems.
• Ability to pass a name and date of birth background check.
• Proficiency with Microsoft Office applications (Word, Excel, Outlook).
• Ability to work under frequent deadlines in a high-volume environment.
• Experience reviewing forms and records for completeness and accuracy.

Responsibilities

• Provide customer support by phone and email, applying background check procedures, laws, rules, and standards to answer questions and resolve issues.
• Assist authorized users with activating accounts, logging in, and accessing the Background Check System.
• Guide users through the Background Check System, including navigation and submitting background checks.
• Explain background check requirements and refer customers to resources or staff when needed.
• Guide customers to online help resources and assist with locating and using available tools.
• Scan and upload background check information and court documents into the Background Check System.
• Prepare and mail applicant result letters, requests for additional information, and records request materials.

Skills

Customer service

Deadline management

Data entry

Clear communication

Background check knowledge

Attention to detail

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

DSHS FTAA Forms & Records Analyst 1 – Background Check Specialist We are looking for a full-time Background Check Specialist to provide intake and technical support. Are you detail-oriented and comfortable following step-by-step processes? Do you enjoy providing customer service in a fast-paced environment? If so, this could be a great opportunity for you!

The Background Check Central Unit conducts more than 330,000 background checks each year for DSHS programs and authorized service providers who serve Washington’s vulnerable adults, juveniles, and children. In this role, you will provide technical assistance to customers using our online Background Check System (BCS), including support with activating accounts, logging in, submitting background checks, and adding additional users.

This position is currently eligible for telework and requires working in the office at least two days per week. Telework eligibility and in-office requirements may change based on business needs.

Some of what you'll be doing:

• Provide customer support by phone and email, applying background check procedures, laws, rules, and standards to answer questions and resolve issues.
• Assist authorized users with activating accounts, logging in, and accessing the Background Check System.
• Guide users through the Background Check System, including navigating the system and submitting background checks.
• Explain background check requirements and procedures, and refer customers to appropriate resources or staff when additional assistance is needed.
• Guide customers to online help resources and provide assistance with locating and using available tools.
• Scan and upload additional background check information and court documents into the Background Check System.
• Prepare and mail applicant result letters, requests for additional information, and records request materials.

What we're looking for:

• Ability to work effectively under frequent deadlines and changing priorities in a high-volume, production-focused environment.
• Experience reviewing forms, records, or other documents for completeness and accuracy.
• Accurate keyboarding skills and proficiency using Microsoft Office applications, including Word, Excel, and Outlook.
• Experience communicating technical information clearly and concisely, both verbally and in writing.
• Experience accurately entering, retrieving, and maintaining information in a complex database or other data system.
• Ability to pass a name and date of birth background check.

Additional requirement: You must successfully pass a proficiency test demonstrating a minimum typing speed of 40 words per minute (WPM), excluding errors.

Who should apply?

• A high school diploma or GED
• Two years of experience helping clients/customers regarding inquiries, complaints, or problems.

Note: Two years of post-secondary education and/or an AA degree may substitute for experience.

EEO / Diversity / Inclusion

Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information.

Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at [phone]. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.

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