Back Office Specialist

Sudest Homes; Indiana (PA); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Accommodation when required

Bonuses on objectives

Initial comprehensive training

Opportunity for remote work after the初

Job summary

Sudest Homes seeks a Front Office Specialist to be the first contact for guests, delivering outstanding service via phone, email, and OTA messaging. The role emphasizes digital communication and efficient reservation management with limited in-person interaction.

The ideal candidate will master Google Workspace, basic CRM, and hotel PMS tooling, including OTA extranets, while collaborating on marketing texts in Italian and English.

Qualifications

• Fluent English communication skills (C2).
• Strong digital skills and ability to use Google Workspace and CRMs.
• Experience with hotel management systems or PMS is a plus.

Responsibilities

• Answer guest inquiries via phone, email, and OTA messaging.
• Manage Google Workspace and CRM tasks efficiently.
• Oversee OTA extranet environments and automated messaging.
• Assist in market promotion for Italian and English texts with copywriters.
• Prepare data for authorities and reporting as required.

Tools

Google Workspace

CRM

Hotel PMS (KrossBooking)

OTA extranet management

English (C2)

Digital competence

Job description

Work Schedule:

Variable shifts between 8:00-15:00 and 15:00-22:00 throughout the week (as required by the sector of employment) always ensuring one day off.

Mode:

Initial presence on-site with the possibility of partially remote work after the initial period.

Commitment Duration:

8 to 12 months per year.

Role Description:

We are looking for a Front Office Specialist to join our dynamic team. The ideal candidate will be the first point of contact for our guests, ensuring an excellent experience through effective use of phone, email, and OTA messaging. This role requires minimal direct physical interaction with guests, prioritizing digital communication and efficient management of reservations and requests.

Key Responsibilities

• Management of communications with guests through phone, email, and OTA messaging.
• Advanced use of Google Workspace and basic CRM systems, with specific skills in Google spreadsheets.
• Experience with a hotel PMS, preferably KrossBooking.
• Management of extranet environments of major OTAs, including configuration of automatic messages and emails.
• Market entry for promotion and marketing of new accommodation facilities and revision of descriptive texts (in Italian and English) in collaboration with external copywriters.
• Processing and communication of data to be periodically sent to relevant authorities (municipality, police station, tourist observatory, ISTAT, etc.).

Preferred Characteristics

• Age between 30 and 40 years.
• English proficiency at least C2 in written and spoken forms.
• Decent digital competence, ability to effectively use Google Workspace and CRM.
• Strong problem-solving skills and ability to manage critical guest reports.
• Ability to manage extranet environments of major OTAs. Specific training will be provided at the beginning.
• Experience or knowledge in managing tourism businesses in the Italian market.

What We Offer

• A dynamic and challenging role with the possibility of remote work after an initial period.
• Comprehensive initial training to ensure mastery of platforms and specific role procedures.
• Opportunity for professional growth in a stimulating and evolving environment.
• The position includes accommodation, when required.
• Bonuses upon achieving objectives in addition to regular compensation.
• Continuous commitment for 8-12 months per year.

We are an equal opportunity employer and evaluate applications regardless of age, gender, ethnic origin, or other characteristics not relevant to the job merit.