Back-Office Services Specialist – Repro & Mail

Rrdonnelley; St. Louis (MO); On-site; USD 29,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

Paid time off

Tuition assistance

Job summary

Williams Lea is seeking an Office Services Associate to provide daily back office support, including reprographics, mail handling, and related services for our client and teams.

You will follow established procedures, use proper job tickets, meet deadlines, and assist with intake and communication with clients and supervisors. The role requires attention to detail and a hands-on approach in a fast-paced environment.

Qualifications

• Customer service skills are required to create, maintain and enhance client relationships.
• Attention to detail with good organizational skills to meet deadlines.
• Strong written and verbal communication including professional telephone and email etiquette.

Responsibilities

• Utilize appropriate logs for all office services work.
• Ensure that job tickets are properly filled out before beginning work.
• Perform work in office services, primarily reprographics, mail and intake functions according to established procedures.
• Follow procedures to run jobs in proper order.
• Communicate with supervisor or client on job or deadline issues.
• Meet contracted deadlines for accepting, completing, and delivering all work.
• Troubleshoot basic equipment problems.
• Be able to lift up to 50 lbs. regularly.
• Prioritize workflow.
• Performs Quality Assurance on own and others’ work.
• Load machines with various paper, toner, supplies.
• Answer telephone, emails, and place service calls when needed.
• Interact with clients in person, over the phone or electronically.
• Adhere to Williams Lea policies and client site policies.

Skills

Customer service

Attention to detail

Written & verbal communication

Education

High school diploma or equivalent

Tools

Mail equipment

Digital reprographics

Job description

Williams Lea is seeking an Office Services Associate to provide daily back office support, including reprographics, mail handling, and related services for our client and teams.

You will follow established procedures, use proper job tickets, meet deadlines, and assist with intake and communication with clients and supervisors. The role requires attention to detail and a hands-on approach in a fast-paced environment.