Back Office Loan Modification Specialist

Tata Consultancy Services; Cincinnati (OH); On-site; USD 44,000 - 52,000; Full time

Benefits offered by this job

Medical Coverage

Dental & Vision

Parental Leaves

401K Plan

Training Reimbursement

Job summary

Tata Consultancy Services is seeking a Back Office Loan Modification Specialist (Need Local) for a direct-hire, full-time position in the Cincinnati area. The role focuses on reviewing, processing, and implementing loan modification requests for auto finance customers in hardship, ensuring compliance with policies and regulatory requirements while maintaining data accuracy.

You will support front-line teams, update servicing systems, and contribute to process improvements in a

Qualifications

• 2-4 years of experience in loan servicing, collections, auto finance, or financial operations.
• Experience handling loan modifications, restructuring, or hardship programs preferred.
• Strong knowledge of loan servicing systems and processes.
• Proficiency in MS Excel and loan servicing platforms.
• Ability to manage high-volume workloads and meet deadlines.
• Strong organizational and documentation skills.
• Familiarity with regulatory guidelines related to lending and servicing.

Responsibilities

• Review and evaluate loan modification requests and supporting documentation.
• Assess eligibility based on guidelines, policies, and risk parameters.
• Process modifications including term extensions, payment deferrals, interest rate adjustments, or restructures.
• Ensure timely and accurate updating of loan servicing systems.
• Verify completeness and accuracy of borrower documentation.
• Ensure modifications are compliant with regulatory requirements.
• Maintain records of modifications, decisions, and approvals for audits.
• Coordinate with customer service, collections, and underwriting teams to facilitate modifications.
• Input and maintain loan data in servicing platforms; perform quality checks.

Skills

Analytical thinking

Decision making

Attention to detail

Cross-functional collaboration

Strong communication

MS Excel

Education

High School Diploma or equivalent

Tools

Loan servicing platforms

Loan servicing systems

Job description

Job Title: Back Office Loan Modification Specialist (Need Local)

Duration: FTE/ Direct Hire

Salary: $47K + Benefits

Job Summary

The Back Office Loan Modification Specialist is responsible for reviewing, processing, and implementing loan modification requests for auto finance customers experiencing financial hardship. This role ensures all modifications comply with company policies, regulatory requirements, and customer agreements while maintaining data accuracy and operational efficiency. The position operates in a non-customer-facing capacity, supporting front-line teams and ensuring seamless execution of loan restructuring activities.

Key Responsibilities

Loan Modification Processing

• Review and evaluate loan modification requests and supporting documentation.
• Assess eligibility based on established guidelines, policies, and risk parameters.
• Process approved modifications including term extensions, payment deferrals, interest rate adjustments, or restructures.
• Ensure timely and accurate updating of loan servicing systems.

Documentation & Compliance

• Verify completeness and accuracy of borrower documentation (income proof, hardship details, etc.).
• Ensure all modifications are compliant with internal policies and applicable regulatory requirements.
• Maintain detailed records of modifications, decisions, and approvals for audit purposes.
• Support internal and external audits by providing required documentation and reports.

Data Management & System Updates

• Accurately input and maintain loan data in servicing platforms.
• Perform quality checks and reconciliations to ensure data integrity.
• Identify discrepancies and resolve issues proactively.
• Work closely with customer service, collections, and underwriting teams to facilitate loan modifications.
• Provide back-office support for escalations and exception requests.
• Participate in process improvements and workflow enhancements.

Required Qualifications

• High School Diploma or equivalent
• 2-4 years of experience in loan servicing, collections, auto finance, or financial operations.
• Experience handling loan modifications, restructuring, or hardship programs is preferred.
• Strong knowledge of loan servicing systems and processes.
• Strong analytical and decision-making skills.
• High attention to detail and accuracy.
• Knowledge of auto finance products and loan structures.
• Familiarity with regulatory guidelines related to lending and servicing.
• Proficiency in MS Excel and loan servicing platforms.
• Ability to manage high-volume workloads and meet deadlines.
• Strong organizational and documentation skills.
• Effective communication and cross-functional collaboration abilities.

Preferred Qualifications

• Experience in auto finance or captive finance companies.
• Knowledge of collections strategies and delinquency management.
• Exposure to process improvement methodologies (Lean, Six Sigma, etc.).

Key Performance Indicators (KPIs)

• Loan modification turnaround time.
• Accuracy and quality of processed modifications.
• Compliance adherence rate.
• Volume of cases processed per period.
• Error/rework rates.
• Primarily back-office, non-customer-facing role.

TCS Employee Benefits Summary

• Discretionary Annual Incentive.
• Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support: Maternal & Parental Leaves.
• Insurance Options: Auto & Home Insurance, Identity Theft Protection.
• Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
• Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.