Loan Servicing Modification Specialist

RCN Capital, LLC.; Windsor (CT); Hybrid; USD 52,000 - 75,000; Full time

Benefits offered by this job

Growth opportunities

Training programs

Casual dress policy

Hybrid work

Job summary

RCN Capital, LLC. is seeking a Loan Servicing Modification Specialist to join our Loan Servicing team. The specialist will facilitate modifications on maturing loans and provide courteous customer service to clients both internal and external.

The ideal candidate will have strong communication skills, organization, negotiation ability, and proficiency with MS Office. Training will be onsite initially, with hybrid work up to 3 days remote after the initial period.

Qualifications

• Experience in Loan Servicing or related field is required or preferred.
• Strong verbal and written communication skills are essential.
• Ability to input data accurately into multiple software systems.
• Understanding of loan documents and processes is required.

Responsibilities

• Monitor loan maturities and related information.
• Negotiate terms with investors and borrowers to extend maturities.
• Respond to borrower inquiries by phone and email in a timely manner.
• Maintain an active loan pipeline and documentation.
• Record all communications and report on collection activity.
• Perform other duties as assigned.

Skills

Loan Servicing

Negotiation

Data entry

Communication

Attention to detail

Education

High school diploma or equivalent

Associate's degree in Business/Finance

Tools

MS Office

Excel

Job description

RCN Capital - Elite Commercial Servicing is seeking a Loan Servicing Modification Specialist to join our Loan Servicing team. The Loan Servicing Modification Specialist will be responsible for facilitating modifications on maturing loans while providing courteous, knowledgeable and professional customer service to both internal and external clients.

The ideal candidate will possess excellent interpersonal, oral and written communication skills along with strong organizational and negotiation skills. The ability to perform accurate data input into a variety of software. Knowledge of loan files and documents. Ability to assume responsibility, display initiative, and exercise good judgment and make and act upon decisions with minimal supervision.

Responsibilities:

• Monitor loan specific information regarding loan maturities
• Negotiate terms with both investors and borrowers to initiate maturity extensions
• Respond timely to borrower phone and email inquiries
• Maintain an active loan pipeline
• Handle the collection of paymentsDocument loan file regarding all communication and report on collection activity
• Other duties as assigned

Required Skills and Experience:

• 1-2 years of experience in Loan Servicing
• 1-2 years of experience using MS Office applications in a professional environment
• Thorough understanding of loan documents
• Strong analytical problem solving skills with a thorough knowledge of excel
• Excellent written and verbal communication skills
• Proficiency with MS Office applications
• Ability to multi-task in a fast paced environment
• Excellent reasoning and negotiation skills
• Ability to manage multiple priorities
• Work in a team environment while thinking independently

Education:

• High school diploma or equivalent required
• Associate's degree in Business, Finance, Real Estate, or related field preferred
• Experience will be considered in lieu of formal education

Work Schedule:

• Full time
• Monday-Friday, 9:00AM to 6:00PM
• First 90-days are onsite for training
• Hybrid schedule after - up to 3 days/week remote

We Offer:

• Growth-oriented work environment
• Training opportunities
• Casual dress policy
• Many more perks!

Qualifications

Skills

Behaviors

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Motivations

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Education

Experience

Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.