Auto Finance Loan Modification Specialist

Tata Consultancy Services; Milford (OH); On-site; USD 46,000 - 52,000; Full time

Benefits offered by this job

Annual incentive

Medical coverage

Dental & Vision

Disability insurance

401K plan

Training reimbursement

Vacation & holidays

Job summary

Tata Consultancy Services is seeking a Back Office Loan Modification Specialist to review, process, and implement loan modifications for auto finance customers experiencing hardship. This role supports front-line teams and ensures accurate data in servicing systems, with a focus on compliance and audit-ready documentation.

The position involves collaboration with customer service, collections, and underwriting to execute modifications, document decisions, and continuously improve workflows

Qualifications

• High School Diploma or equivalent is required.
• 2–4 years of experience in loan servicing, collections, auto finance, or financial operations.
• Experience handling loan modifications, restructuring, or hardship programs is preferred.
• Strong knowledge of loan servicing systems and processes.

Responsibilities

• Review and evaluate loan modification requests and supporting documentation.
• Assess eligibility based on established guidelines, policies, and risk parameters.
• Process approved modifications including term extensions, payment deferrals, interest rate adjustments, or restructures.
• Ensure timely and accurate updating of loan servicing systems.
• Work closely with customer service, collections, and underwriting teams to facilitate loan modifications.
• Provide back-office support for escalations and exception requests.
• Participate in process improvements and workflow enhancements.
• Verify completeness and accuracy of borrower documentation (income proof, hardship details, etc.).

Education

High School Diploma or equivalent

Job description

Tata Consultancy Services is seeking a Back Office Loan Modification Specialist to review, process, and implement loan modifications for auto finance customers experiencing hardship. This role supports front-line teams and ensures accurate data in servicing systems, with a focus on compliance and audit-ready documentation.

The position involves collaboration with customer service, collections, and underwriting to execute modifications, document decisions, and continuously improve workflows