Back Office Closing Specialist

National Title Insurance Co.; Plano (TX); On-site; USD 35,000 - 50,000; Full time

Job summary

National Title Insurance Co. is seeking a Back Office Closing Specialist for our office in Plano, TX. The role involves processing orders accurately and efficiently, ensuring excellent customer service throughout the transaction. Candidates should demonstrate strong communication skills, attention to detail, and a high level of typing accuracy.

Basic qualifications include a high school diploma and at least one year in a clerical position. The successful applicant will thrive in a fast-paced environment and be self-motivated.

Qualifications

• Ability to work in a paperless environment.
• At least one year experience in a general clerical role.
• Capability to meet deadlines consistently.

Responsibilities

• Process order requests in ResWare within defined timelines.
• Provide customer service by responding to requests in a timely manner.
• Report issues and inconsistencies with processes.

Skills

Strong communication skills

Detail oriented

Strong typing skills (minimum 50 WPM)

Time management skills

Education

High School Diploma or equivalent

Tools

Microsoft Office Applications

Job description

Must be able to work on site in our Plano, TX office

Job Purpose

The Back Office Closing Specialist is responsible for processing all directed orders effectively and accurately based on business rules provided.

Essential Job Functions

• Process order requests in ResWare within defined timelines.
• Engage in WFG company culture that emphasizes engagement in our 4 Cs, quality of work and high performance.
• Respond to all questions and requests associated with the transaction in a timely and helpful manner.
• Provide a very high level of customer service to all parties involved in the transaction. Emails returned within Client and Company service level agreements.
• Report issues and inconsistencies with processes provided.

Knowledge, Skills and Abilities

• Strong communication skills; written, in person, and by phone.
• Must have ability to consistently meet deadlines, demonstrate strong follow through, and to follow departmental procedures.
• Detail orientated.
• Willingness and ability to learn new process and procedures quickly, while applying feedback to improve overall company performance.
• Keen sense of urgency.
• Self-motivated.
• High level of time management skills.
• Experience working fast paced growing, high energy company.
• Strong typing skills with high accuracy and speed, minimum of 50 WPM.

Basic Qualifications

• High School Diploma or equivalent.
• Ability to work in a paperless environment.
• At least one year experience in a general clerical role that includes typing, word processing or other experience with computer applications.
• Strong knowledge of Microsoft Office Applications.

Supervisory Responsibility

This position has no supervisory responsibilities.