Back of House Team Leader

Chick-fil-A; Suwanee (GA); On-site; USD 33,000 - 42,000; Full time

Benefits offered by this job

Flexible scheduling

Closed on Sundays

Scholarship opportunities

Competitive pay

Job summary

Chick-fil-A is seeking a Team Leader to support senior leadership in day-to-day operations and to coach and develop team members. The role focuses on keeping the restaurant running smoothly and upholding our standards of service with urgency and heart.

The position offers both full-time and part-time hours, with a closing shift from 2pm to 11pm and flexibility where possible. Benefits include a positive work environment, flexible scheduling, growth opportunities, scholarships, and competitive

Qualifications

• Smile
• Eye contact
• Speak enthusiastically
• Make emotional connections with guests
• Reliable transportation
• Ability to work in a fast-paced environment
• Strong people skills with a desire to serve team members
• Strong commitment to superior customer service
• Ability to manage team member behavioral and performance issues
• Ability to work in a team environment with shared ownership and responsibility
• Prior experience as shift lead, crew lead, supervisor or restaurant manager is preferred

Responsibilities

• Participate operationally in day-to-day activities in a high-volume, fast-paced restaurant
• Offer immediate and respectful response to guests' needs
• Assist in training of new hires, set the tone for a shift, and act as a role model for the team
• Be a friendly, encouraging team player
• Open and/or close, lead shifts, key holder
• Count drawers and finalize day
• Excellent communication skills, both written and spoken

Skills

Team leadership

Customer service

Communication

Guest service

Problem solving

Reliability

Job description

A Team Leader is one who consistently demonstrates our core values, embraces the Chick-fil-A culture and has a servant's heart. They have a passion for people and serving others, have strong character, take initiative and work with a sense of urgency at all times. Our Team Leaders are responsible for supporting senior leadership in executing daily operations and keeping team members accountable for each component of Operational Excellence and our Recipe for Service. A Team Leader's two main areas of focus are completing tasks so that the restaurant runs effectively, and coaching/developing team members. Team Leaders lead by example and set the tone that others will follow.

Position Type:

• Full-time and Part-time
• Closing shift: 2pm- 11pm (can offer flexibility)

Our Benefits Include:

• A fun work environment where you can positively influence others
• Flexible scheduling (and closed on Sundays)
• Learning first-hand from an experienced Operator and Restaurant Leaders
• Intentional growth and development to help you reach your professional goals
• Scholarship opportunities
• Competitive pay: $16-$18 per hour

Team Leader Responsibilities:

• Participating operationally in day-to-day activities in high-volume, fast-paced Restaurant
• Offer immediate and respectful response to Guest's needs
• Assist in training of new hires, set the tone for a shift, and act as a role model for our team
• Be a friendly, encouraging team player
• Open and/or close, lead shifts, key holder
• Count drawers and finalize day
• Excellent communication skills, both written and spoken

Qualifications and Requirements:

• Smile
• Create and Maintain Eye Contact
• Speak Enthusiastically
• Make Emotional Connections with Guests
• Reliable transportation
• Ability to work in a fast-paced environment
• Strong people skills with a desire to serve Team Members
• Strong commitment to superior customer service
• Ability to manage Team Member behavioral and performance issues
• Ability to work in a team environment with shared ownership and responsibility
• Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, restaurant assistant manager is not required but is preferred.

Most Chick-fil-A® Restaurants are operated by independent franchised business owners

who make all their own employment decisions and are responsible for their own

content and policies.

Working at a Chick-fil-A® restaurant is more than a job - it's an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.