Back-of-House Shift Leader: Growth, Mentorship, Flex Schedule

Chick-fil-A; Jackson (MI); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Positive work environment

Flexible scheduling

Mentorship and development

Scholarship opportunities

Competitive pay

Shift meals

Job summary

Chick-fil-A is seeking a Shift Leader in Jackson, MI to uphold CARES values and lead with honor, dignity, and respect. You will coach and develop team members, ensure food quality and safety, and drive guest satisfaction through servant leadership.

You’ll manage daily operations, open/close shifts, and mentor teammates while maintaining a positive, fast-paced environment that reflects the brand’s commitment to service. Strong communication and reliability are essential for success.

Qualifications

• Leadership experience in a restaurant or fast-paced, people-centered environment.
• Strong hospitality mindset and guest-focused approach.
• Dependable, punctual, and trustworthy with reliable transportation.
• Ability to manage tasks and maintain accuracy under pressure.
• Commitment to brand standards and safety practices.

Responsibilities

• Actively participate in day-to-day kitchen operations in a high-volume environment while maintaining food safety and quality standards.
• Ensure all food is prepared, held, and served according to brand standards, food safety guidelines, and local health regulations.
• Support training and development of kitchen team members, modeling food safety practices and setting clear expectations for each shift.
• Be a positive, encouraging, and dependable team player who helps maintain a safe, respectful, and disciplined kitchen environment.
• Open and/or close the kitchen, lead shifts, and serve as a key holder when assigned.
• Complete and verify all kitchen opening and closing procedures, including temperature logs and sanitation checklists.
• Communicate clearly with front-of-house leaders and kitchen team members to ensure safe, efficient operations.

Skills

Leadership

Hospitality

Reliability

Operational Excellence

Attention to Detail

Team Development

Guest Service

Communication

Problem Solving

Accountability

Ownership

Job description

Chick-fil-A is seeking a Shift Leader in Jackson, MI to uphold CARES values and lead with honor, dignity, and respect. You will coach and develop team members, ensure food quality and safety, and drive guest satisfaction through servant leadership.

You’ll manage daily operations, open/close shifts, and mentor teammates while maintaining a positive, fast-paced environment that reflects the brand’s commitment to service. Strong communication and reliability are essential for success.