Back-of-House Shift Lead: Kitchen Ops & Team Leader

chick-fil-a; Salem (OR); Hybrid; USD 42,000 - 66,000; Full time

Benefits offered by this job

Free food every shift

Flexible scheduling

Health, dental and vision insurance

Scholarship opportunities

Closed on Sundays

Job summary

Chick-fil-A Kuebler Gateway is seeking a Back of the House Manager to oversee kitchen operations during shifts, supervise staff, and ensure top food quality and safety standards. You will manage inventory, scheduling, and training, while collaborating with Front of the House leadership to deliver exceptional service.

This role requires strong leadership, flexibility across shifts, and a commitment to Chick-fil-A’s safety and quality protocols.

Qualifications

• High school diploma or equivalent.
• Experience in kitchen management or leadership role in a restaurant.
• Knowledge of back-of-house operations and kitchen safety procedures.
• Experience with inventory, purchasing, and cost control.
• Strong leadership and team-building skills.
• Ability to work flexible shifts including mornings, evenings, weekends, and holidays.
• Proficiency with restaurant management systems.

Responsibilities

• Oversee back of house operations during shifts, ensuring food prep, cooking, and plating meet standards.
• Supervise kitchen staff, train, coach, and provide feedback.
• Monitor food quality, presentation, and portioning; address issues and implement corrective actions.
• Assist in inventory counts and stock rotation; report shortages or discrepancies.
• Assist in scheduling and labor optimization.
• Ensure food safety and sanitation compliance; maintain kitchen cleanliness.
• Communicate with Back of the House Manager and Front of the House Shift Manager.
• Address customer concerns related to back of house operations; seek timely resolutions.
• Train new staff on food prep, safety, and quality standards.
• Collaborate with front of house to coordinate operations.
• Identify process improvements to boost efficiency and reduce waste.
• Assist with opening and closing duties.
• Be flexible to work as a team member in back-of-house tasks.

Skills

Leadership

Inventory management

Food safety

Kitchen operations

Team training

Flexibility

Restaurant systems

Education

High school diploma or equivalent

Tools

Restaurant management systems

Job description

Chick-fil-A Kuebler Gateway is seeking a Back of the House Manager to oversee kitchen operations during shifts, supervise staff, and ensure top food quality and safety standards. You will manage inventory, scheduling, and training, while collaborating with Front of the House leadership to deliver exceptional service.

This role requires strong leadership, flexibility across shifts, and a commitment to Chick-fil-A’s safety and quality protocols.