Back-End Dept Supervisor: Lead Operations & Team Growth

Lowe's Companies, Inc.; Charlottesville (VA); On-site; USD 33,000 - 34,000; Full time

Benefits offered by this job

Health, Dental & Vision

PTO

401(k) Matching

Tuition Assistance

Parental Leave

Associate Discount

Job summary

Lowe’s Companies, Inc. is seeking a Store Department Supervisor in Charlottesville, VA to lead front-end and back-end operations with a strong emphasis on customer service and staff development.

You will guide daily store activities, ensure safe, efficient processes, and coach associates to meet performance targets. The role requires high school diploma or GED and retail leadership experience, with proficiency in store systems and cross-functional collaboration.

Qualifications

• Requires HS diploma or GED and retail experience as applicable.
• Experience leading or supervising teams in a retail setting.
• Ability to train, mentor and develop associates across shifts.
• Strong cross-functional collaboration and communication skills.
• Knowledge of store computer systems used in retail operations.

Responsibilities

• Oversees and drives front-end operations efficiency including checkouts, returns, and desk duties.
• Leads with customer service focus, ensuring staff greet customers and respond to inquiries.
• Allocates headcount across checkout and service areas to meet traffic.
• Monitors payroll closeout and routine daily store procedures.
• Drives back-end operations including receiving, stocking, and delivery staging.
• Ensures planograms are followed and inventory integrity is maintained.
• Executes on night operations and MOD responsibilities as needed.
• Provides coaching and immediate feedback to associates to improve performance.

Skills

Team Leadership

Coaching & Feedback

Customer Service Orientation

Cross-functional Collaboration

Effective Communication

Education

High school diploma or GED

Tools

Project Tool

Genesis

Sterling

M2O

Thin Client

Job description

Lowe’s Companies, Inc. is seeking a Store Department Supervisor in Charlottesville, VA to lead front-end and back-end operations with a strong emphasis on customer service and staff development.

You will guide daily store activities, ensure safe, efficient processes, and coach associates to meet performance targets. The role requires high school diploma or GED and retail leadership experience, with proficiency in store systems and cross-functional collaboration.