B2C Customer Experience Associate- Temp to Hire

Revelyst; Irvine (CA); On-site; USD 24,000 - 28,000; Full time

Benefits offered by this job

Medical and dental

Vision

Disability and life insurance

401K

PTO

Paid holidays

Gear discounts

Job summary

Revelyst is seeking a Customer Experience Associate to deliver exceptional service via email, phone, and chat from the Irvine or Rantoul offices. You will handle order status, product inquiries, returns, and warranty claims while expanding product knowledge to assist customers effectively.

Collaborate with sales and operations to meet SLA targets, participate in outbound campaigns, and contribute to customer success in the MX, Bike, and Action Sports lifestyle markets.

Qualifications

• Minimum 2-3 years customer service, inside sales, or retail sales experience is required.
• Computer proficiency in Excel, Word and Outlook with strong interpersonal skills required.
• Working knowledge of SAP operating system is a plus.
• Previous experience with ZenDesk or similar CRM systems is a plus.
• Experience within the MX, Bike and Action Sports Lifestyle Industry is a plus.

Responsibilities

• Support inbound calls, email, and chat from customers.
• Act as frontline contact for consumers for order status, product inquiries, and challenges.
• Assist with warranty claims, returns, and general assistance as required.
• Assess customer needs and opportunities; suggest how Revelyst can meet them.
• Build strong relationships with internal and external stakeholders to support customers.

Skills

Customer service

Interpersonal skills

Inside sales

Retail sales

Tools

Excel

Word

Outlook

SAP

ZenDesk

Job description

Job DescriptionJOB OVERVIEWThe Adventure Sports Operations team is responsible for delivering the highest level of service to customers, sales representatives, and sales management to achieve company sales goals. While traditional Customer Service teams help resolve product and order-related issues, the Revelyst Customer Success team, by contrast, proactively works with customers to understand their needs and help them find success with Revelyst products.As a Customer Experience Associate, you will provide an unparalleled customer experience that positions Revelyst brands as the #1 pick for Adventure Sports. Your proactive approach to emails, calls, and chats will create an emotional connection that drives brand love, advocacy, loyalty, and increased lifetime value.This position reports to the B2C Customer Experience Manager in our Irvine or Rantoul office.As the B2C Customer Experience Associate, you will have an opportunity to:Support inbound calls, email, and chat from customersAs the frontline contact for consumers, you will support common inquiries regarding order status, product inquiries and challenges, warranty claims, returns, and general assistance as requiredAssess customer needs and opportunities with patience and consideration; suggest how we can meet these requirements to help our customers be successful with Fox and Shift productsSelf-manage schedule and coordinate call backs or offline work mode in collaboration with your managerPartner with your teammates to resolve open tickets within service level targets and daily KPIsAttain an intricate level of Technical Product Knowledge and a working knowledge of Revelyst Brands.Familiarization with eCommerce email calendar and upcoming sales and promotions to further inform customersBuild strong relationships with internal and external stakeholders to provide exceptional support to surprise and delight our customers with every engagementSupport outbound call campaigns, lead generation, and sales programs as requiredDuring peak periods of the year, you may be called into action to support Wholesale Customer – Level II inquiries as requiredOther duties and administrative tasks as requiredPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.You have:A minimum of 2-3 years customer service, inside sales, or retail sales experience is requiredComputer proficiency in Excel, Word and Outlook with strong interpersonal skills requiredWorking knowledge of SAP operating system is a plusPrevious experience with ZenDesk or similar CRM systems is a plusExperience within the MX, Bike and Action Sports Lifestyle Industry is a plusADDITIONAL INFORMATION ( Needed for Compensation Review )Minimum Education Required(Select highest level of education REQUIRED only) High School or GED Masters Associates PhD Bachelors None Commensurate experience may substitue for Education requirement (Applies only up to a Bachelors)Required field of study Click or tap here to enter text.Years of Experience2+Pay Range:Hourly Rate: $17.50 - $20.00The actual annual salary offered to a candidate will be based on variables including experience, geographic location, education, and skills/achievements, and will be mutually agreed upon at the time of offer.We offer a highly competitive salary, comprehensive benefits including: medical and dental, vision, disability and life insurance, 401K, PTO, paid holidays, gear discounts and the ability to add value to an exciting mission!Our Postings are not intended for distribution to or use in any jurisdiction, country or territory where such distribution or use would violate local law or would subject us to any regulations in another jurisdiction, country or territory. We reserve the right to limit our Postings in any jurisdiction, country or territory.Equal Opportunity Employer Protected Veteran/Disabled