Adventure Sports Customer Experience Specialist

Revelyst; Irvine (CA); Sur place; USD 24 000 - 28 000; Plein temps

Avantages offerts par ce poste

Medical and dental

Vision

Disability and life insurance

401K

PTO

Paid holidays

Gear discounts

Résumé du poste

Revelyst is seeking a Customer Experience Associate to deliver exceptional service via email, phone, and chat from the Irvine or Rantoul offices. You will handle order status, product inquiries, returns, and warranty claims while expanding product knowledge to assist customers effectively.

Collaborate with sales and operations to meet SLA targets, participate in outbound campaigns, and contribute to customer success in the MX, Bike, and Action Sports lifestyle markets.

Qualifications

• Minimum 2-3 years customer service, inside sales, or retail sales experience is required.
• Computer proficiency in Excel, Word and Outlook with strong interpersonal skills required.
• Working knowledge of SAP operating system is a plus.
• Previous experience with ZenDesk or similar CRM systems is a plus.
• Experience within the MX, Bike and Action Sports Lifestyle Industry is a plus.

Responsabilités

• Support inbound calls, email, and chat from customers.
• Act as frontline contact for consumers for order status, product inquiries, and challenges.
• Assist with warranty claims, returns, and general assistance as required.
• Assess customer needs and opportunities; suggest how Revelyst can meet them.
• Build strong relationships with internal and external stakeholders to support customers.

Connaissances

Customer service

Interpersonal skills

Inside sales

Retail sales

Outils

Excel

Word

Outlook

SAP

ZenDesk

Description du poste

Revelyst is seeking a Customer Experience Associate to deliver exceptional service via email, phone, and chat from the Irvine or Rantoul offices. You will handle order status, product inquiries, returns, and warranty claims while expanding product knowledge to assist customers effectively.

Collaborate with sales and operations to meet SLA targets, participate in outbound campaigns, and contribute to customer success in the MX, Bike, and Action Sports lifestyle markets.