Customer Success Specialist

TalentBridge; Salinas (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

TalentBridge in Salinas, CA, is seeking a Customer Success Specialist to join its manufacturing team. You will be the primary contact for assigned customers, guiding orders from placement to delivery and ensuring a smooth experience.

You’ll work cross-functionally with Sales, Operations, Supply Chain, Warehouse, and Finance to resolve issues, provide updates, and build strong relationships. Prior CS or order management in B2B and ERP experience are valued, with bilingual skills a plus.

Qualifications

• 2+ years in Customer Success, CS Ops, or order management in a B2B environment.
• Manufacturing, industrial, distribution, or supply chain experience preferred.
• Excellent verbal and written communication skills.
• Strong organizational skills with attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience with ERP systems such as NetSuite, SAP, Oracle, Microsoft Dynamics, or similar.
• Proficiency with Microsoft Office, especially Excel and Outlook.
• Bilingual English/Spanish is a plus.

Responsibilities

• Be the primary contact for assigned customers, delivering exceptional service throughout the order lifecycle.
• Process customer orders accurately while ensuring timely fulfillment and shipment.
• Partner with Sales, Operations, Supply Chain, Warehouse, and Finance to resolve customer inquiries and order issues.
• Provide customers with order updates, shipping information, and delivery timelines.
• Coordinate returns (RMAs), customer cases, and issue resolution from start to finish.
• Generate quotes and assist customers with pricing, product availability, and order inquiries.
• Monitor inventory and collaborate with internal teams to prioritize customer needs.
• Build strong customer relationships through proactive communication and problem-solving.
• Identify opportunities to strengthen existing customer relationships and support business growth.
• Recommend process improvements that enhance customer experience and operational efficiency.

Skills

Customer Success

Account coordination

Order management

Communication

Organizational skills

Multitasking

Bilingual EN/ES

Tools

NetSuite

SAP

Oracle

Microsoft Dynamics

Job description

Customer Success Specialist

About the Opportunity

We're partnering with a well-established, industry-leading manufacturer seeking a Customer Success Specialist to join its growing team.

This is an outstanding opportunity for a customer-focused professional who thrives on building relationships, solving problems, and delivering an exceptional customer experience. As a key member of the team, you'll collaborate closely with Sales, Operations, Supply Chain, Finance, and Warehouse teams to ensure customers receive best-in-class service from order placement through delivery.

This position offers excellent long-term career growth, competitive compensation, bonus potential, and a comprehensive benefits package.

What You'll Do

• Serve as the primary point of contact for assigned customers, delivering exceptional service throughout the order lifecycle.
• Process customer orders accurately while ensuring timely fulfillment and shipment.
• Partner with Sales, Operations, Supply Chain, Warehouse, and Finance to proactively resolve customer inquiries and order issues.
• Provide customers with order updates, shipping information, and delivery timelines.
• Coordinate returns (RMAs), customer cases, and issue resolution from start to finish.
• Generate quotes and assist customers with pricing, product availability, and order inquiries.
• Monitor inventory and collaborate with internal teams to prioritize customer needs.
• Build strong customer relationships through proactive communication and problem-solving.
• Identify opportunities to strengthen existing customer relationships and support business growth.
• Recommend process improvements that enhance customer experience and operational efficiency.

What We're Looking For

• 2+ years of experience in Customer Success, Customer Service, Customer Operations, Sales Support, Account Coordination, or Order Management within a B2B environment.
• Manufacturing, industrial, distribution, or supply chain experience strongly preferred.
• Excellent verbal and written communication skills.
• Strong organizational skills with exceptional attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience working with ERP systems such as NetSuite, SAP, Oracle, Microsoft Dynamics, or similar.
• Proficiency with Microsoft Office, particularly Excel and Outlook.
• Bilingual (English/Spanish) is a plus but not required.