B2B Marketplace Architect & Leader

OpenAI; San Francisco (CA); On-site; USD 333,000 - 445,000; Full time

Job summary

OpenAI is seeking a senior marketplace leader to define the B2B marketplace strategy, roadmap, and operating model for its growing ecosystem in San Francisco.

You will collaborate with product, engineering, finance, legal, and sales to build scalable tooling and governance, onboarding, catalog, billing, and deployment. This role emphasizes leadership of a cross-functional team and delivering trusted, high-quality marketplace experiences for customers and partners.

Qualifications

• 10–15 years of experience in marketplaces, platforms, product, strategy, operations, ecosystems, or general management.
• Proven experience building and scaling the product and operational foundation of a B2B marketplace or platform.
• Strong product judgment translating customer and partner needs into prioritized requirements, workflows, and roadmaps.
• Deep understanding of B2B marketplace infrastructure, including catalog management, procurement, billing, identity, governance, compliance, and reporting.
• Experience building marketplace tooling, operational systems, and measurement frameworks that improve quality, efficiency, and scale.
• Strong commercial judgment and an understanding of how marketplace economics, policies, and incentives shape ecosystem health.
• Demonstrated ability to work across product, engineering, finance, legal, security, policy, sales, marketing, and operations.
• Outstanding executive communication and relationship-building skills.
• Experience building teams and operating models in a complex, fast-moving technology company.

Responsibilities

• Define the vision, strategy, roadmap, and success metrics for OpenAI’s B2B marketplace.
• Translate customer, partner, and business needs into clear product requirements and priorities with product and engineering.
• Design end-to-end marketplace experience and operating architecture including onboarding, catalog management, discovery, procurement, billing, deployment, and governance.
• Build internal and external tools to operate the marketplace including workflows for intake, review, publishing, monitoring, reporting, and issue resolution.
• Establish data foundations and measurement systems to understand marketplace adoption, solution quality, trust, and health.
• Design scalable commercial models, policies, incentives, and partner economics with finance, legal, security, policy, and operations.
• Set standards and operating processes for solution quality, safety, compliance, performance, and lifecycle management.
• Collaborate with ecosystem, sales, marketing, and customer success to enable partner participation and customer adoption.
• Build and lead the marketplace team and operating cadence, aligning cross-functional owners around priorities and outcomes.

Skills

Marketplace strategy

Product judgment

Cross-functional leadership

Operational rigor

Data and systems design

Executive communication

Team building

Vendor and partner economics

Governance and compliance

Job description

OpenAI is seeking a senior marketplace leader to define the B2B marketplace strategy, roadmap, and operating model for its growing ecosystem in San Francisco.

You will collaborate with product, engineering, finance, legal, and sales to build scalable tooling and governance, onboarding, catalog, billing, and deployment. This role emphasizes leadership of a cross-functional team and delivering trusted, high-quality marketplace experiences for customers and partners.